https://whoneedsengineers.com/wne_live Software Engineering Recruitment Mon, 14 Oct 2024 10:50:02 +0000 en-US hourly 1 https://wordpress.org/?v=6.6.2 https://whoneedsengineers.com/wne_live/wp-content/uploads/2023/06/cropped-wne_logo-3-32x32.png https://whoneedsengineers.com/wne_live 32 32 https://whoneedsengineers.com/jobs/quality-assurance-and-testing/test-automation-engineer-15/ Mon, 14 Oct 2024 10:50:02 +0000 https://whoneedsengineers.com/wne_live/jobs/jobs-categories/test-automation-engineer-15/ Test Automation Engineer

Job Description:

We are seeking a skilled Test Automation Engineer who will play a critical role in ensuring the quality and reliability of our software products. You will be responsible for executing and documenting tests, including functional, load, system, and penetration tests, to verify product quality. Additionally, you will serve as a technical point of contact for third-level software support inquiries across various channels. Your role will also involve assisting with the configuration and implementation of software products, performing error analysis, and developing solutions in collaboration with software developers. You will be tasked with creating comprehensive reports on support activities and quality metrics, as well as training and onboarding new team members to ensure a high standard of service and product delivery.

IT Languages:

• C++
• C# .Net
• JavaScript
• Python
• PowerShell

As a Test Automation Engineer, you will engage in various testing and support tasks to ensure the highest level of product quality and customer satisfaction.:

Conduct and document functional, load, system, and penetration tests;; Act as a technical contact for advanced software support requests;; Assist in configuring and deploying software products;; Analyze errors and collaborate with developers to create solutions;; Generate reports on support activities and quality metrics;; Train and onboard new employees

Spoken Languages:

• German;; English

Skillset:

• Test automation
• Technical support
• Software configuration
• Error analysis
• Reporting

Soft Skills:

• Strong analytical skills
• Excellent communication skills
• Team-oriented mindset
• Problem-solving abilities
• Adaptability

Qualifications:

• Completed degree in a technical field or equivalent qualification
• Relevant experience in technical support and test automation of complex software systems
• Solid understanding of networking, virtualization, Windows, databases, and software development processes

Years of Experience:

5

Location:

Germany

Job Benefits:

• Challenging tasks and a secure workplace in a growing company
• Flat hierarchies and short decision-making processes
• Flexible working hours with options for remote work
• Comprehensive onboarding and extensive training opportunities
• Free beverages, employee discounts, bike leasing, and contributions to savings plans and company pension schemes
• Team-building activities and health promotion initiatives

Working Conditions:

Full Time

Employment Type:

Permanent Contract

Company Culture:

• The company promotes a collaborative and inclusive work environment, valuing each employee's contributions while supporting their professional development through various training and mentorship programs.

Opportunities For Advancement:

• Career growth within the organization, Access to continuous learning and professional development opportunities

Visa Sponsorship:

Available

]]> https://whoneedsengineers.com/jobs/project-management-and-business-analysis/associate-onboarding-project-manager/ Tue, 08 Oct 2024 21:25:02 +0000 https://whoneedsengineers.com/wne_live/jobs/jobs-categories/associate-onboarding-project-manager/ Associate Onboarding Project Manager

Job Description:

We are seeking an enthusiastic and detail-oriented Associate Onboarding Project Manager to join our dynamic team. This position is crucial for ensuring a seamless onboarding experience for our new clients. You will work closely with various stakeholders across the organization, including maintenance and plant managers, as well as executives, to facilitate effective onboarding. Your role will involve educating clients about program guidelines, enhancing their understanding of demand response benefits, and collaborating with both internal and external teams to define and execute a comprehensive scope of work for real-time metering installation. You will also be responsible for configuring and training customers on necessary software, ensuring they are well-prepared to participate in our programs. Your commitment to delivering an exceptional onboarding experience will be measured through customer satisfaction surveys following their onboarding process. You will delve deep into our customers’ site operations to devise optimized energy reduction strategies and assess participation levels. Additionally, you will be tasked with certifying high-quality contact lists and ensuring system readiness prior to program enrollment. This role requires collaboration with cross-functional teams to maintain transparency throughout the process and guarantee successful onboarding. Furthermore, you will support customers during demand response dispatches, addressing any technical questions or escalations related to metering and energy reduction plans, and you will also provide assistance with ongoing projects aimed at enhancing our business operations.

IT Languages:

• English
• Project Management
• Energy Management Software

As an Associate Onboarding Project Manager, you will undertake several key responsibilities focused on facilitating effective onboarding and enhancing client satisfaction.:

Prepare, schedule, and conduct meetings with customer representatives from various organizational levels.;; Educate clients on program guidelines to maximize their understanding and benefits.;; Collaborate with internal teams to develop and execute a detailed scope of work for real-time metering installations.;; Configure and train clients on necessary software for participation in programs.;; Deliver an outstanding onboarding experience that is reflected in customer satisfaction surveys.;; Create detailed scopes of work for energy monitoring equipment installations.;; Gain in-depth knowledge of customer site operations to develop effective energy reduction plans.;; Certify high-quality contact lists and ensure system readiness before program enrollment.;; Work with cross-functional teams to provide transparency throughout the onboarding process.;; Assist in preparing customers for dispatches by participating in readiness and audit preparation activities.;; Coach clients during demand response dispatches to enhance performance.;; Support technical customer inquiries related to metering and energy reduction plans.;; Address post-dispatch issues and support ongoing projects aimed at improving business processes.

Spoken Languages:

• English;; Spanish;; French

Skillset:

• Project Management
• Customer Onboarding
• Energy Management
• Technical Support
• Software Training

Soft Skills:

• Excellent communication skills
• Strong analytical and problem-solving abilities
• Ability to work collaboratively in a team environment
• Detail-oriented with strong organizational skills
• Proactive and customer-focused mindset

Qualifications:

• Bachelor’s degree in Project Management, Business Administration, or a related field.
• Experience in project management or customer onboarding processes.
• Strong understanding of energy management or demand response programs.

Years of Experience:

3

Location:

United States

Job Benefits:

• Health insurance
• 401(k) retirement plan
• Paid time off
• Professional development opportunities
• Flexible work hours

Working Conditions:

Remote

Employment Type:

Permanent Contract

Company Culture:

• Our organization values collaboration, innovation, and a customer-centric approach. We foster a supportive and inclusive environment where every team member is encouraged to share ideas and contribute to our success. Continuous learning and professional growth are highly encouraged, ensuring that our employees are equipped with the latest skills and knowledge in the field.

Opportunities For Advancement:

• Career progression to Senior Project Manager, Opportunities to lead larger projects, Professional development training

Visa Sponsorship:

Available

]]> https://whoneedsengineers.com/jobs/cybersecurity/b2b-support-manager-emea/ Tue, 01 Oct 2024 20:30:02 +0000 https://whoneedsengineers.com/wne_live/jobs/jobs-categories/b2b-support-manager-emea/ B2B Support Manager, EMEA

Job Description:

We are seeking a technically proficient and execution-driven B2B Support Manager to lead our Customer Support team for the EMEA region. This pivotal role is essential in delivering outstanding service and support to our business clients. The ideal candidate will reside permanently in Ireland and will have the flexibility to work in a hybrid model if within commuting distance from our Cork office, or fully remote for those outside this range. As part of a rapidly growing cybersecurity company, you will play a crucial role in ensuring our business customers' needs are met effectively and efficiently. You will oversee the support operations, ensuring that our team continuously improves in their delivery of exceptional service. Your leadership will be vital in understanding customer requirements, providing technical assistance, and fostering collaboration with other departments.

IT Languages:

• JavaScript
• Python
• SQL

As the B2B Support Manager, your responsibilities will include leading a team of support specialists, ensuring high-quality assistance for our B2B customers, and acting as their advocate within the organization.:

Mentor and motivate the support team to excel in customer service;; Ensure timely and effective resolution of customer issues;; Monitor and maintain quality of customer interactions;; Establish and report on key performance metrics;; Conduct monthly performance reviews with the support team;; Identify and implement improvements to support processes;; Maintain clear communication with clients through various channels;; Handle escalated client issues with professionalism;; Generate and analyze support-related reports for management;; Collaborate with other departments to drive product improvements;; Implement training and development programs for the support team

Spoken Languages:

• English;; French;; German

Skillset:

• SaaS support
• CRM systems
• Technical support
• Performance metrics
• Customer relationship management

Soft Skills:

• Excellent communication skills
• Strong customer service orientation
• Analytical thinking
• Problem-solving ability
• Outstanding leadership and coaching skills
• Interpersonal skills

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field
• Proven experience in SaaS support leadership

Years of Experience:

5

Location:

Ireland

Job Benefits:

• Onsite lunches
• Private healthcare with no waiting period
• Pension contribution with no waiting period
• Sick pay
• Bike-to-Work Scheme for local employees

Working Conditions:

Hybrid

Employment Type:

Permanent Contract

Company Culture:

• We foster a culture of inclusivity, diversity, and continuous improvement, encouraging our employees to be innovative and proactive in their roles.

Opportunities For Advancement:

• Leadership development programs, Cross-departmental collaboration opportunities, Career progression within the Customer Experience team

Visa Sponsorship:

Not Available

]]> https://whoneedsengineers.com/jobs/project-management-and-business-analysis/application-manager-automotive/ Wed, 25 Sep 2024 19:30:02 +0000 https://whoneedsengineers.com/wne_live/jobs/jobs-categories/application-manager-automotive/ Application Manager | Automotive

Job Description:

We are seeking a skilled Application Manager to join our dynamic team in Amsterdam within the automotive industry. In this pivotal role, you will be responsible for maintaining and enhancing our innovative platform. Collaborating closely with a dedicated team of application managers, you will work to improve user experience and ensure the application runs smoothly. Your expertise will be vital in analyzing performance metrics, addressing user tickets, and liaising with development teams to implement necessary improvements. This position focuses primarily on the functional aspects of application management, where you will not only support users but also drive enhancements to the platform, making it more efficient and user-friendly. If you are passionate about technology and committed to delivering exceptional application performance, we encourage you to apply.

IT Languages:

• SQL
• PowerShell
• Linux
• PostgreSQL
• Elasticsearch
• PHP
• REST
• JSON
• JSON-LD

As an Application Manager, your responsibilities will include a variety of critical tasks aimed at ensuring the application’s stability and performance.:

Provide level 2 support to users, addressing their needs and inquiries promptly.;; Anticipate and resolve incidents and requests from the customer service team, forwarding complex issues to the software development team as needed.;; Analyze and swiftly resolve production incidents to maintain seamless operations and enhance the customer journey.;; Implement changes and adjustments to the platform to further develop its capabilities.;; Collaborate with the development department on complex issues, providing detailed instructions for necessary changes.;; Facilitate integration with the app platform to enhance functionality.;; Work with cross-functional teams to identify improvement opportunities and optimize overall application performance.

Spoken Languages:

• English;; Dutch

Skillset:

• Application management
• Technical support
• Incident resolution
• Platform development

Soft Skills:

• Strong analytical skills
• Proactive attitude
• Customer-oriented approach

Qualifications:

• Bachelor’s degree in Computer Science or a related field
• Proven experience in application management

Years of Experience:

5

Location:

Europe

Job Benefits:

• Competitive salary
• Permanent job in an international environment
• 26 days of paid time off
• Hybrid working possibilities
• Pension scheme

Working Conditions:

Full Time

Employment Type:

Permanent Contract

Company Culture:

• We foster a collaborative and innovative environment where employees are encouraged to share ideas and contribute to the growth of the organization. Our team values diversity, and we are committed to providing our staff with opportunities for professional development and career advancement.

Opportunities For Advancement:

• Growth into senior management roles, Opportunities for skill development and training, Cross-departmental collaboration projects

Visa Sponsorship:

Available

]]> https://whoneedsengineers.com/jobs/cybersecurity/service-desk-technician/ Wed, 25 Sep 2024 09:30:02 +0000 https://whoneedsengineers.com/wne_live/jobs/jobs-categories/service-desk-technician/ Service Desk Technician

Job Description:

Are you passionate about cybersecurity and eager to protect our society from ever-evolving cyber threats? Join our Internal IT team as a Service Desk Technician and be the first line of defense for our employees. In this role, you will address their IT inquiries, tackle technical issues, and ensure that all staff have the necessary tools to excel in their roles. Your responsibilities will range from providing basic computer training to configuring, setting up, and maintaining hardware and software. You will also create training manuals and FAQs to enhance efficiency and streamline processes. This position not only offers a chance to support our mission of preventing cyber breaches but also provides an opportunity to grow and develop within a leading cybersecurity firm.

IT Languages:

• English
• Swedish

As a Service Desk Technician, your primary responsibilities will include providing exceptional support to your colleagues and ensuring a seamless IT experience.:

Respond to support requests via phone, email, ticketing systems, and in-person;; Diagnose and resolve technical issues in a timely manner;; Escalate unresolved incidents to higher support tiers as needed;; Keep colleagues updated on the status of their support requests;; Prioritize incoming support tickets based on urgency and impact

Spoken Languages:

• English;; Swedish

Skillset:

• Technical support
• Hardware troubleshooting
• Software installation and maintenance
• Network configuration
• Microsoft 365
• Azure

Soft Skills:

• Strong communication skills
• Ability to work under pressure
• Attention to detail
• Team collaboration
• Adaptability

Qualifications:

• At least one year of experience in a technical support role
• Strong understanding of software, hardware, and network issues
• A proactive and service-oriented mindset
• Excellent problem-solving abilities
• Curiosity about technical trends and innovations

Years of Experience:

1

Location:

Stockholm, Stockholm County, Sweden, EU

Job Benefits:

• Comprehensive health insurance
• Professional development opportunities
• Flexible working hours
• Collaborative team environment
• Access to cybersecurity training and certifications

Working Conditions:

Full Time

Employment Type:

Permanent Contract

Company Culture:

• Truesec fosters a culture of collaboration and innovation, where employees are encouraged to share ideas and work together to tackle complex challenges. We prioritize personal growth and continuous learning, creating an environment where every team member can thrive and contribute to our mission of cybersecurity excellence.

Opportunities For Advancement:

• Career growth within the IT department, Mentorship from experienced cybersecurity professionals, Access to specialized training programs

Visa Sponsorship:

Not Available

]]> https://whoneedsengineers.com/jobs/project-management-and-business-analysis/it-application-specialist-2/ Mon, 23 Sep 2024 00:50:02 +0000 https://whoneedsengineers.com/wne_live/jobs/jobs-categories/it-application-specialist-2/ IT Application Specialist

Job Description:

The role of an IT Application Specialist involves providing comprehensive IT support, operation, and administration of various applications specifically within the administrative sector. The specialist will be responsible for planning and executing configuration changes, performing maintenance tasks, and managing updates. Additionally, the role includes ensuring IT security and data backup measures are adhered to, as well as establishing and overseeing user and authorization concepts. This position requires close collaboration with relevant departments and key users to aid in the introduction and continual enhancement of applications. The specialist will act as a primary contact for new requirements and innovations, ensuring that implementation aligns with application and process-specific parameters. Furthermore, the role includes participation in various projects as a project manager, necessitating effective communication and coordination between IT, specialist departments, and external service providers. The specialist will also be tasked with preparing, participating in, and following up on project meetings and workshops.

IT Languages:

• SQL
• Java
• Python
• JavaScript

The IT Application Specialist will be engaged in a variety of tasks aimed at enhancing the operational efficiency of administrative applications.:

Support, operation, and administration of administrative IT applications;; Planning and implementation of configuration changes and updates;; Management of IT security and data backup processes;; Establishment and administration of user and authorization concepts;; Design and maintenance of interfaces to third-party systems;; Collaboration with specialist departments for application development;; Acting as a point of contact for new IT requirements and innovations;; Participation in project management and coordination with various stakeholders;; Preparation and follow-up of project-related meetings and workshops

Spoken Languages:

• English;; German

Skillset:

• Technical support
• Virtual servers
• Server operating systems
• Database systems
• Application software
• Interface management

Soft Skills:

• Strong analytical skills
• Excellent communication
• Innovative mindset
• Teamwork
• Commitment
• Reliability

Qualifications:

• Completed degree in computer science or a comparable IT education
• Several years of relevant professional experience in IT applications
• Practical qualifications in similar infrastructures

Years of Experience:

5

Location:

Regensburg, Bavaria, Germany, EU

Job Benefits:

• Open-ended employment contract
• Comprehensive training and professional development opportunities
• Remuneration according to public service collective agreement
• Company pension scheme and annual special payment
• Health promotion offers
• Good public transport connections including job ticket
• Free employee parking
• Discounted meals in cafeterias
• Employee discounts and corporate benefits
• Flexible working hours
• Family-friendly employer with childcare options

Working Conditions:

Full Time

Employment Type:

Permanent Contract

Company Culture:

• The organization values a dynamic and collaborative work environment, emphasizing the importance of teamwork, respect, and optimal medical care in a highly technological setting. The focus is on employee well-being and work-life balance.

Opportunities For Advancement:

• Career growth through training programs, Possibility of taking on greater project responsibilities, Opportunities for specialization in specific IT applications

Visa Sponsorship:

Not Available

]]> https://whoneedsengineers.com/jobs/devops-cloud-and-it-operations/cloud-engineer-specializing-in-microsoft-365/ Mon, 16 Sep 2024 20:45:02 +0000 https://whoneedsengineers.com/wne_live/jobs/jobs-categories/cloud-engineer-specializing-in-microsoft-365/ Cloud Engineer specializing in Microsoft 365

Job Description:

We are seeking a highly skilled Cloud Engineer with experience in Microsoft 365 to serve as a consultant and bridge the gap between technology and business operations for our clients in Stockholm. In this role, you will be responsible for implementing and managing migration projects while providing expert advice to enhance the utilization of the Microsoft 365 platform. Your primary focus will be on modern workplace solutions, making it essential that you have a strong passion for digital transformation and contemporary cloud-based IT environments. This full-time position begins as a consulting assignment, with the intention of transitioning into a permanent role with the client. You will play a crucial role in configuring and implementing the Microsoft 365 platform for clients, overseeing their IT environments, and offering third-line support as needed. Additionally, you will conduct training sessions and workshops for clients, guiding them through the adoption of modern workplace solutions based on the Microsoft 365 suite.

IT Languages:

• Microsoft 365
• SharePoint
• Teams
• Intune
• Azure

As a Cloud Engineer, you will be the liaison between technology and the client’s business needs, utilizing your technical expertise to transform and develop their IT landscape towards a modern workplace within Microsoft 365.:

Configure and implement the Microsoft 365 platform for clients;; Support monitoring and maintenance of cloud environments;; Provide third-line support for IT service delivery;; Conduct training workshops and educational sessions for clients;; Stay updated with the latest developments in Microsoft 365 to drive innovation and competency development

Spoken Languages:

• English;; Swedish

Skillset:

• Cloud services
• Microsoft 365 implementation
• Project management
• Technical support
• Digital transformation

Soft Skills:

• Strong communication skills
• Problem-solving abilities
• Adaptability
• Team collaboration
• Customer-oriented mindset

Qualifications:

• Relevant education in cloud services
• Minimum of 5 years of experience in a cloud-based IT environment
• Proven experience leading and executing projects within the Microsoft 365 ecosystem
• Strong knowledge of Microsoft 365, including SharePoint, Teams, Intune, and Entra ID
• Excellent communication skills in both Swedish and English, both verbal and written

Years of Experience:

5

Location:

Stockholm, Stockholm County, Sweden, EU

Job Benefits:

• Qualified training and certification opportunities
• Individual educational plans funded by the company
• Regular team-building activities
• Supportive work environment focused on personal growth

Working Conditions:

Full Time

Employment Type:

Permanent Contract

Company Culture:

• We emphasize continuous development and provide our employees with the tools they need to succeed. Our culture promotes collaboration and innovation, allowing team members to engage in exciting projects while building strong relationships with colleagues.

Opportunities For Advancement:

• Career development through training programs, Possibility of transitioning to a permanent role with clients, Advancement into senior positions or specialized roles

Visa Sponsorship:

Available

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