Technical Support Engineer

Technical Support Engineer

Job Description:

We provide enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. We are looking for individuals who thrive on making an impact and want the excitement of being on a winning team. Join us, where we're dedicated to safeguarding lives with cutting-edge sensing and threat detection technologies. Our arsenal includes advanced surveillance sensors, handheld devices, unmanned vehicles, lasers, and more solutions that increase operational effectiveness for warfighters, first responders, and search-and-rescue teams. If you’re mission-driven to globally collaborate on life-saving solutions, we invite you to explore our current opportunities. The Field Service Engineer will troubleshoot, repair, and perform preventative maintenance including installation and training on chemical, biological, radiation, and explosive detection instruments in-house and/or at customer sites. This position is located in Frankfurt, Germany.

IT Languages:

• Python
• C++
• Java

The following tasks will be performed by the Field Service Engineer::

Acquire comprehensive knowledge of gas chromatography–mass spectrometry, biological, radiation and explosive detection products and services., Perform installations of hardware and software in the field., Provide training on product hardware and software both in-house and in the field., Troubleshoot and repair detection instruments, both in-house and on-site., Manage and resolve customer and distributor concerns professionally and responsively., Document techniques and solutions in the product knowledge base., Participate in ongoing internal training programs., Travel is expected to be approximately 25%.

Spoken Languages:

• English, German

Skillset:

• Analytical skills
• Problem-solving abilities
• Technical troubleshooting
• Installation and maintenance
• Customer service skills

Qualifications:

• Education in chemistry
• chemical engineering
• biotechnology
• electrical engineering
• physical engineering
• or a related field with a close connection to analytical chemistry.
• Successful completion of a degree or training as an engineer or technician with a focus on instrumental analysis and radiation detection instruments.
• Interest in instrumental analysis
• with practical experience in GC/GCMS and LC/LCMS preferred.
• Good knowledge of electronics
• vacuum technology
• and mechanics.
• Solid IT knowledge including basic programming and PC/network configuration.
• Ability to read and understand electrical and mechanical schematics.
• Excellent analytical and problem-solving skills.
• Proficient in Microsoft Office Suite.
• Ability to communicate effectively with team members and customers.
• Willingness to travel to the United States for training purposes.
• Fluency in English.

Years of Experience:

3

Location:

Frankfurt am Main, EU

Job Benefits:

• Health insurance
• Retirement plans
• Paid time off
• Professional development opportunities
• Flexible working hours

Working Conditions:

Full Time

Employment Type:

Permanent contract

Company Culture:

• Innovative and collaborative environment focused on technology and teamwork.

Opportunities For Advancement:

• Career growth opportunities within the organization are available.

visa Sponsorship:

Available