People Systems Support Agent

People Systems Support Agent

Job Description:

We have a simple yet very important mission: The right job for everyone. Using our data, platform, and technology, we create opportunities for job seekers and companies around the world to find a perfect match in a fair and equitable way. With over 20 brands across more than 30 countries, we strive for fair and unbiased hiring. Join our team of over 4000 employees and be part of reshaping the labor market and becoming the world’s leading job platform.

IT Languages:

• Python
• Java
• SQL

Join our team and you'll be responsible for providing expert support in troubleshooting software issues, guiding users, and suggesting system improvements.:

First Line Support: Serve as the initial contact for People Systems queries, adhering to service level agreements., Troubleshooting and Issue Resolution: Investigate and resolve technical issues in collaboration with relevant teams., Testing and Functionality Support: Support end-to-end testing and provide feedback on system performance., Training and Documentation: Maintain and update training materials, and conduct training sessions., Change Management and Project Support: Participate in change management initiatives and contribute to improvement projects.

Spoken Languages:

• English, German, French

Skillset:

• Excellent communication skills
• Proficiency in troubleshooting
• Experience with CRM and HRIS systems
• Ability to create training materials
• Analytical thinking and problem-solving skills

Qualifications:

• Language Proficiency: Fluent in English and German with excellent communication skills for clear user interactions.
• Technical Skills: Proficient in troubleshooting software issues
• familiar with ticketing systems
• CRM
• and HRIS.
• User Support and Training: Provide empathetic support
• create user guides
• and conduct training sessions.
• Process Improvement and Experience: Suggest system improvements and bring experience in first line support for people systems.
• Work Environment and Independence: Work independently
• prioritize effectively
• and adapt to a fast-paced environment.

Years of Experience:

2

Location:

Düsseldorf, EU

Job Benefits:

• Additional medical services
• Company pension
• Flexible working hours
• Fitness programs
• Incentives and events
• Parking space
• Employee discount
• Company car
• Public transport ticket

Working Conditions:

Full Time, Hybrid

Employment Type:

Permanent contract

Company Culture:

• We foster an inclusive and dynamic work environment that encourages collaboration
• innovation
• and professional growth.

Opportunities For Advancement:

• Employees are encouraged to pursue personal development and advancement opportunities within the company.

visa Sponsorship:

Available