Team Lead Central Service Desk

Team Lead Central Service Desk

Job Description:

A leading IT services company located in Kirchdorf an der Iller is seeking a dedicated and experienced Team Lead for their Central Service Desk. This role is critical for designing, implementing, and managing central IT support solutions across various locations within the organization. You will be responsible for enhancing support processes and ensuring effective communication regarding incidents and updates.

IT Languages:

• Python
• Java
• SQL

As the Team Lead, you will oversee the service desk's operations and ensure high-quality support for all users.:

Collaborate on the design and organization of the central service desk, Establish and enforce support process guidelines, including incident management and problem resolution, Lead the onboarding and training of new service desk agents while promoting a customer-centric culture, Act as the main point of communication for customer notifications, software updates, and maintenance schedules, Utilize tools such as ticket tracking and automation to enhance operational efficiency, Direct and manage ticket routing and fulfillment processes

Spoken Languages:

• English, German, French

Skillset:

• Leadership
• Communication
• Problem-solving
• Process Management
• Customer Service Orientation

Qualifications:

• Demonstrated experience in managing IT service desk operations
• Degree in business informatics or related field
• Strong communication skills in both English and German
• Ability to work collaboratively as part of a team with a focus on customer service
• Proactive approach with an emphasis on efficient processes and rapid decision-making
• Willingness to lead and support team transformation initiatives

Years of Experience:

5

Location:

Europe

Job Benefits:

• Competitive salary
• Flexible working conditions
• Professional development opportunities
• Health and wellness programs
• Work-life balance initiatives

Working Conditions:

Full Time, Remote possible

Employment Type:

Permanent contract

Company Culture:

• A collaborative and innovative environment that values teamwork and customer satisfaction.

Opportunities For Advancement:

• Potential for growth into higher management roles
• Access to ongoing training and professional development
• Opportunities to lead new projects and initiatives

visa Sponsorship:

Available