Technical Support Engineer

Technical Support Engineer

Job Description:

We provide enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins. Join our team dedicated to safeguarding lives with cutting-edge sensing and threat detection technologies. We are looking for passionate innovators eager to shape the future of the Defense industry. If you’re mission-driven to globally collaborate on life-saving solutions, we invite you to explore our current opportunities. The Field Service Engineer will troubleshoot, repair, and perform preventative maintenance (including installation and training) on chemical, biological, radiation, and explosive detection instruments in house and/or at customer sites. The location of this position is Frankfurt, Germany.

IT Languages:

• Python
• Java
• C++

The responsibilities include but are not limited to the following::

Become knowledgeable about gas chromatography–mass spectrometry (GC/MS), biological, radiation, and explosive detection products and services., Install hardware and software in the field., Provide training on the use of product hardware and software both in house and in the field., Troubleshoot and repair GC/MS, biological, radiation, and explosive detection instruments, both in house and in the field., Manage and resolve customer and distributor concerns professionally., Document relevant questions, techniques, and solutions in the product knowledge base., Travel is expected to be at 25%., Participate in ongoing internal training programs.

Spoken Languages:

• English, German

Skillset:

• Analytical Chemistry
• Instrumentation
• Electronics
• Problem Solving
• Technical Support
• Customer Service

Qualifications:

• A degree in chemistry
• chemical engineering
• biotechnology
• electrical engineering
• physical engineering
• or a related field with a focus on analytical chemistry.
• A completed degree in natural sciences or training as an engineer or technician with a practical focus on instrumental analysis GC/GC-MS and radiation detection instruments.
• Interest in instrumental analysis
• with practical experience in GC/GCMS and LC/LCMS preferred.
• Experience in the assembly and/or repair of complex electro-mechanical instruments.
• Strong knowledge of electronics
• vacuum technology
• and mechanics.
• Solid IT knowledge including simple programming and PC/network configuration.
• Ability to read and understand electrical schematics and mechanical assembly drawings.
• Excellent analytical and problem-solving skills.
• Working knowledge of Microsoft Office Suite (Excel
• Word
• PowerPoint).
• Effective communication and interaction skills with team members and customers.
• Willingness to travel to the United States for 60 days for necessary training.
• Proficiency in English.

Years of Experience:

3

Location:

Frankfurt am Main, EU

Job Benefits:

• Health insurance
• Retirement plan
• Paid time off
• Professional development opportunities
• Flexible work hours

Working Conditions:

Full Time

Employment Type:

Permanent contract

Company Culture:

• Collaborative
• innovative
• and mission-driven environment focused on teamwork and excellence.

Opportunities For Advancement:

• Potential for career growth in advanced technical roles or management positions.

visa Sponsorship:

Available