Customer Journey Mapping – Who Needs Engineers https://whoneedsengineers.com/wne_live Software Engineering Recruitment Thu, 19 Sep 2024 23:45:02 +0000 en-US hourly 1 https://wordpress.org/?v=6.6.2 https://whoneedsengineers.com/wne_live/wp-content/uploads/2023/06/cropped-wne_logo-3-32x32.png Customer Journey Mapping – Who Needs Engineers https://whoneedsengineers.com/wne_live 32 32 Experience Designer https://whoneedsengineers.com/jobs/ui-ux-design/experience-designer/ Thu, 19 Sep 2024 23:45:02 +0000 https://whoneedsengineers.com/wne_live/jobs/jobs-categories/experience-designer/ Experience Designer

Job Description:

    We are seeking a passionate and senior Experience Designer to enhance our team. This role requires a strategic designer with extensive knowledge of the entire design process. You will lead initiatives that shape goals and define the scope of problems for both the business and the customer, quickly sketching concepts that strengthen our design capabilities and contribute to creating seamless user experiences for our clients. In this position, you will work closely with product management within a SAFe train, identifying and mapping design needs for resource planning. Your expertise will guide multiple initiatives, ensuring we remain customer-centric by identifying customer journeys and effect maps, formalizing the intended outcomes of our initiatives, and articulating the problem statements that define both customer and business value. As part of the CXM Channel Development team, you will collaborate with various departments, requiring strategic navigation across roles and areas. Your experience will be instrumental in fostering a design-centric culture within Skandia, ensuring user-centered design is at the core of all our operations.

IT Languages:

  • Figma
  • Sketch
  • Adobe Creative Suite

As an Experience Designer, your responsibilities will encompass a wide range of activities aimed at enhancing user experiences and driving strategic design initiatives.:

    Lead goal-setting workshops to define project scope and problem-solving strategies during the product discovery phase.;; Analyze business needs and integrate them with user needs to create effective design solutions.;; Employ a systems-thinking approach to maintain a holistic view of long-term solutions within a complex organization.;; Rapidly produce concept sketches and design drafts using tools like Figma to visualize requirements and support development teams during implementation.;; Contribute to a customer-centric work culture by promoting design thinking methodologies throughout the organization.;; Identify improvement opportunities in the design process to deliver enhanced customer value.;; Educate and mentor other designers on user-centered methodologies and best practices.;; Collaborate with various roles and departments to ensure alignment towards common objectives.;; Facilitate workshops and advocate for customer-centric strategies across all levels of the organization.

Spoken Languages:

  • English;; Swedish

Skillset:

  • User experience design
  • User interface design
  • Service design
  • Design thinking
  • Customer journey mapping

Soft Skills:

  • Empathy
  • Flexibility
  • Analytical thinking
  • Strong communication skills
  • Team player
  • Relationship building

Qualifications:

  • Over ten years of experience in design, demonstrating confidence throughout the design process from product discovery to implementation.
  • Deep understanding of user experience and user-centered design methodologies.
  • Proven ability to lead projects and teams towards customer-centric outcomes.

Years of Experience:

    10

Location:

    Europe

Job Benefits:

  • Flexible working hours
  • Professional development opportunities
  • Health and wellness programs
  • Collaborative team environment
  • Access to cutting-edge design tools

Working Conditions:

    Full Time

Employment Type:

    Permanent Contract

Company Culture:

  • The company fosters a collaborative and innovative environment, prioritizing customer experience and design excellence. Team members are encouraged to share knowledge and develop their skills in a supportive atmosphere.

Opportunities For Advancement:

  • Leadership roles in design, Specialization in user experience strategy, Mentorship and training roles

Visa Sponsorship:

    Available
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Team Lead User Experience https://whoneedsengineers.com/jobs/ui-ux-design/team-lead-user-experience/ Wed, 18 Sep 2024 01:45:02 +0000 https://whoneedsengineers.com/wne_live/jobs/jobs-categories/team-lead-user-experience/ Team Lead User Experience

Job Description:

    We are seeking a passionate and experienced Team Lead for our User Experience department. In this role, you will blend strategic thinking with your deep understanding of UX design to lead our talented team. Your primary focus will be on guiding the team in delivering exceptional digital solutions, ensuring a high standard of quality is maintained throughout the design process. You will also play a crucial role in managing client interactions, from presales situations to pitch presentations, showcasing innovative design concepts that meet client needs. Your leadership will foster a collaborative environment where every team member's strengths are recognized and developed. You will be responsible for overseeing project allocation, enhancing workflow efficiency, and driving team performance. This position offers a unique opportunity to influence and shape the direction of our UX initiatives while contributing to the overall success of our projects.

IT Languages:

  • Figma
  • Google Suite

As a Team Lead, you will be responsible for guiding and managing the UX/UI design team, ensuring high-quality deliverables and fostering an environment of continuous improvement.:

    Conduct regular design reviews and provide constructive feedback to team members;; Lead and mentor the team in developing their UX skills and project contributions;; Coordinate project work and manage resource planning effectively;; Act as a key liaison between different departments and your team to identify and implement process improvements;; Drive employee satisfaction and maintain high project quality standards

Spoken Languages:

  • English;; German

Skillset:

  • UX Design
  • UI Design
  • Interaction Design
  • Customer Journey Mapping
  • Information Architecture

Soft Skills:

  • Leadership
  • Collaboration
  • Effective Communication
  • Problem-Solving
  • Creative Thinking

Qualifications:

  • Proven experience in leading a comparable size team
  • Strong background in UX design with over eight years in the field
  • Excellent communication skills in both English and German
  • Experience in an agency setting is preferred but not mandatory
  • Ability to mentor and develop team members

Years of Experience:

    8

Location:

    Europe

Job Benefits:

  • Friendly and open work culture
  • Flexible working hours and remote work options
  • Regular team events and activities
  • Modern hardware provided
  • Health and wellness benefits including fitness discounts
  • Free snacks and beverages in the office

Working Conditions:

    Full Time

Employment Type:

    Permanent Contract

Company Culture:

  • We pride ourselves on a supportive and collaborative environment where each team member is valued. Our culture emphasizes open communication, respect, and a commitment to quality work. We believe in maintaining a healthy work-life balance and fostering friendships within the team.

Opportunities For Advancement:

  • Leadership development programs, Opportunities to work on diverse projects, Pathways to higher management roles

Visa Sponsorship:

    Available
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