Customer Relationship Management – Who Needs Engineers
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Software Engineering RecruitmentThu, 03 Oct 2024 19:30:01 +0000en-US
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https://whoneedsengineers.com/wne_live
3232Business Development Executive
https://whoneedsengineers.com/jobs/project-management-and-business-analysis/business-development-executive-3/
Thu, 03 Oct 2024 19:30:01 +0000https://whoneedsengineers.com/wne_live/jobs/jobs-categories/business-development-executive-3/Business Development Executive
Job Description:
We are seeking two motivated individuals to join our client's dynamic team as Business Development Executives. Our client, a leading specialist hire company, has been providing tailored solutions for dust control, fume extraction, ventilation, noise barriers, water treatment, environmental monitoring, and climate control for over 30 years. This role involves proactively reaching out to potential customers and promoting our diverse range of services and products. You will be instrumental in building and nurturing client relationships to support the company's growth and commitment to protecting long-term health on-site and preserving the environment. Ideal candidates will be comfortable making numerous proactive calls daily, exhibiting strong communication skills and a customer-centric approach.
IT Languages:
English
German
The primary responsibility of the Business Development Executive will be to enhance the company’s market presence through strategic outreach and client engagement.:
Conduct 40-60 proactive calls daily to potential clients;; Promote the company’s services and products effectively;; Maintain accurate records of customer interactions;; Collaborate with team members to achieve sales targets;; Provide exceptional customer service to build long-lasting relationships
Spoken Languages:
English;; French
Skillset:
Sales techniques
Customer relationship management
Market analysis
Negotiation skills
Soft Skills:
Strong interpersonal skills
High level of confidence
Adaptability
Attention to detail
Team player
Qualifications:
Proven experience in a Business Development or Sales role
Excellent verbal communication skills
Strong IT proficiency
Ability to engage with various decision-makers
Years of Experience:
2
Location:
United Kingdom
Job Benefits:
23 days of annual leave plus bank holidays, increasing with service
Auto-enrollment pension scheme
Healthcare options available after probation
Development support and training
Working Conditions:
Full Time
Employment Type:
Permanent Contract
Company Culture:
The organization is known for its collaborative and growth-oriented environment. Employees are encouraged to provide input and contribute to the company's vision of promoting health and safety in the workplace. The culture emphasizes respect, teamwork, and the continuous development of both personal and professional skills.
Opportunities For Advancement:
Potential for progression to senior sales roles, Opportunities to lead projects, Professional development through training and mentorship
Visa Sponsorship:
Available
]]>Loyalty Team Executive
https://whoneedsengineers.com/jobs/project-management-and-business-analysis/loyalty-team-executive/
Tue, 01 Oct 2024 21:30:02 +0000https://whoneedsengineers.com/wne_live/jobs/jobs-categories/loyalty-team-executive/Loyalty Team Executive
Job Description:
We are seeking a dedicated and resilient Loyalty Team Executive to join our dynamic team. In this role, you will be instrumental in enhancing customer retention by managing contract termination requests from customers while also identifying those who may need additional assistance. Your proactive approach will involve collaborating with various departments within the organization to pinpoint areas that require improvement, ultimately leading to greater customer satisfaction and retention. This is an exciting opportunity for individuals who possess excellent communication skills and are passionate about delivering exceptional customer service.
IT Languages:
English
Spanish
As a Loyalty Team Executive, you will undertake various responsibilities aimed at improving customer loyalty and satisfaction.:
Handle customer contract termination requests professionally and empathetically;; Identify customers who may need assistance and reach out proactively;; Collaborate with internal departments to implement improvements based on feedback;; Analyze customer feedback and retention data to inform strategies;; Assist in developing customer retention initiatives and programs
Spoken Languages:
English;; French
Skillset:
Customer relationship management
Data analysis
Communication tools
Soft Skills:
Resilience
Empathy
Teamwork
Adaptability
Qualifications:
Strong communication skills
Problem-solving abilities
Customer service experience
Years of Experience:
3
Location:
United Kingdom
Job Benefits:
Comprehensive training and development opportunities
24 days of annual leave plus bank holidays
Flexible holiday options to buy and sell days
Access to high street discounts through Biffa Perkz
Family-friendly policies
Free on-site parking
Working Conditions:
Full Time
Employment Type:
Permanent Contract
Company Culture:
A diverse and inclusive environment that values different perspectives and ideas, fostering creativity and innovation. The organization is committed to sustainability and improving the lives of its customers through responsible waste management.
Opportunities For Advancement:
Career progression opportunities, Professional development training
Visa Sponsorship:
Available
]]>B2B Support Manager, EMEA
https://whoneedsengineers.com/jobs/cybersecurity/b2b-support-manager-emea/
Tue, 01 Oct 2024 20:30:02 +0000https://whoneedsengineers.com/wne_live/jobs/jobs-categories/b2b-support-manager-emea/B2B Support Manager, EMEA
Job Description:
We are seeking a technically proficient and execution-driven B2B Support Manager to lead our Customer Support team for the EMEA region. This pivotal role is essential in delivering outstanding service and support to our business clients. The ideal candidate will reside permanently in Ireland and will have the flexibility to work in a hybrid model if within commuting distance from our Cork office, or fully remote for those outside this range. As part of a rapidly growing cybersecurity company, you will play a crucial role in ensuring our business customers' needs are met effectively and efficiently. You will oversee the support operations, ensuring that our team continuously improves in their delivery of exceptional service. Your leadership will be vital in understanding customer requirements, providing technical assistance, and fostering collaboration with other departments.
IT Languages:
JavaScript
Python
SQL
As the B2B Support Manager, your responsibilities will include leading a team of support specialists, ensuring high-quality assistance for our B2B customers, and acting as their advocate within the organization.:
Mentor and motivate the support team to excel in customer service;; Ensure timely and effective resolution of customer issues;; Monitor and maintain quality of customer interactions;; Establish and report on key performance metrics;; Conduct monthly performance reviews with the support team;; Identify and implement improvements to support processes;; Maintain clear communication with clients through various channels;; Handle escalated client issues with professionalism;; Generate and analyze support-related reports for management;; Collaborate with other departments to drive product improvements;; Implement training and development programs for the support team
Spoken Languages:
English;; French;; German
Skillset:
SaaS support
CRM systems
Technical support
Performance metrics
Customer relationship management
Soft Skills:
Excellent communication skills
Strong customer service orientation
Analytical thinking
Problem-solving ability
Outstanding leadership and coaching skills
Interpersonal skills
Qualifications:
Bachelor’s degree in Computer Science, Engineering, or a related field
Proven experience in SaaS support leadership
Years of Experience:
5
Location:
Ireland
Job Benefits:
Onsite lunches
Private healthcare with no waiting period
Pension contribution with no waiting period
Sick pay
Bike-to-Work Scheme for local employees
Working Conditions:
Hybrid
Employment Type:
Permanent Contract
Company Culture:
We foster a culture of inclusivity, diversity, and continuous improvement, encouraging our employees to be innovative and proactive in their roles.
Opportunities For Advancement:
Leadership development programs, Cross-departmental collaboration opportunities, Career progression within the Customer Experience team
Visa Sponsorship:
Not Available
]]>Regional Vice President of Sales – Southeast
https://whoneedsengineers.com/jobs/project-management-and-business-analysis/regional-vice-president-of-sales-southeast/
Sun, 29 Sep 2024 05:30:03 +0000https://whoneedsengineers.com/wne_live/jobs/jobs-categories/regional-vice-president-of-sales-southeast/Regional Vice President of Sales – Southeast
Job Description:
Rittal North America has a rich tradition of innovation in engineering, focusing on designing and manufacturing world-class industrial and IT enclosures, racks, and accessories. The company prides itself on delivering high-efficiency power management and climate control systems suitable for various applications, including industrial and data center environments. As the Regional Vice President of Sales for the Southeast region, you will play a pivotal role in shaping the regional strategy and executing business plans across all lines of business. This leadership position requires a dynamic individual with a track record of driving growth and building relationships in a competitive market. You will be accountable for the regional P&L and will work closely with executives to align with corporate objectives. Your responsibilities will include managing a team of sales and technical professionals to foster growth in key verticals while ensuring effective customer engagement and addressing local demands. This role is ideal for someone with a strong analytical mindset, capable of identifying trends and opportunities while working collaboratively with various stakeholders.
IT Languages:
As the Regional Vice President of Sales, you will oversee the strategic direction and operational execution of sales activities within your designated region. Your role is critical in optimizing the value stream of combined hardware and software solutions to meet customer needs.:
Develop and implement the regional business strategy to achieve P&L expectations;; Manage sales SG&A and drive initiatives for growth;; Facilitate conflict mediation between direct and indirect sales channels;; Coordinate with other sales leaders to ensure seamless execution of strategies across market sectors;; Lead and mentor a team of regional account managers and technical consultants;; Analyze market data to provide insights on inventory and sales forecasts;; Enhance brand awareness for the company’s products within the region;; Drive sales of Rittal Automation Systems and foster partnerships with EPLAN software solutions
Spoken Languages:
English;; Spanish
Skillset:
P&L management
Sales strategy development
Market analysis
Customer relationship management
Technical knowledge of industrial automation
Soft Skills:
Strong leadership capabilities
Excellent communication skills
Analytical thinking
Resilience and adaptability
Team building and alignment
Qualifications:
Bachelor’s degree in a technical field such as engineering, industrial distribution, business management, or business administration
Master’s degree is a plus
Proven experience as a P&L responsible manager in the manufacturing industry or similar executive role
Years of Experience:
5
Location:
United States
Job Benefits:
Comprehensive health insurance
Competitive salary with performance bonuses
Retirement savings plan
Paid time off and holidays
Opportunities for professional development
Working Conditions:
Full Time
Employment Type:
Permanent Contract
Company Culture:
The company fosters a culture of innovation, teamwork, and continuous improvement, aiming to create a safe and productive work environment for its employees. It emphasizes collaboration across teams and encourages a proactive approach to problem-solving.
Opportunities For Advancement:
Potential for upward mobility within the organization, Access to leadership training programs, Opportunities to lead larger teams and projects
Visa Sponsorship:
Not Available
]]>Cyber Security Sales Development Representative
https://whoneedsengineers.com/jobs/cybersecurity/cyber-security-sales-development-representative/
Sat, 21 Sep 2024 08:15:02 +0000https://whoneedsengineers.com/wne_live/jobs/jobs-categories/cyber-security-sales-development-representative/Cyber Security Sales Development Representative
Job Description:
We are excited to announce an opportunity for a Cyber Security Sales Development Representative to join our team as we expand into the Swedish market. Our innovative solution for cyber security compliance management is designed to meet the rapidly growing demands of businesses in light of new EU regulations. In this role, you will play a critical part in helping companies navigate the complexities of cyber security compliance. Your primary responsibility will be to connect with potential customers via phone calls, targeting busy professionals who are the decision-makers in their organizations. Your objective will be to identify the right contacts and schedule meetings with our sales team for in-depth discussions about our offerings. We will provide you with comprehensive training on our products and guidance on how to effectively engage with prospects. With access to cutting-edge tools and a collaborative team environment, you will be well-equipped to achieve optimal results. This role requires a native Swedish speaker to ensure effective communication with local clients. If you have a proactive and energetic approach to sales, we would love to hear from you.
IT Languages:
Swedish
English
As a Sales Lead Generator, your main duties will include the following::
Conduct outreach to potential clients through phone calls;; Identify key decision-makers within target companies;; Schedule meetings for the sales team with qualified leads;; Utilize our training and resources to effectively communicate our value proposition;; Collaborate with team members to optimize sales strategies
Spoken Languages:
Swedish;; English
Skillset:
Sales techniques
Customer relationship management
Communication skills
Soft Skills:
Energetic
Proactive
Team-oriented
Adaptable
Qualifications:
Strong communication skills
Ability to engage with professionals at various levels
Familiarity with cyber security concepts is a plus
Years of Experience:
1
Location:
Europe
Job Benefits:
Competitive base salary
Performance-based bonuses
Access to professional development resources
Opportunities for career advancement within the company
Working Conditions:
Remote
Employment Type:
Permanent Contract
Company Culture:
Our company fosters a collaborative and innovative environment where every team member's contributions are valued. We prioritize professional growth and support our employees in advancing their careers within the cyber security field.
Opportunities For Advancement:
Potential to move into sales management roles, Opportunities to specialize in cyber security compliance, Career growth in various departments within the company
Join our dynamic team as a Junior Territory Account Executive, where you will play a critical role in driving business growth within the public sector in Germany. This position is ideal for someone enthusiastic about technology and sales, eager to contribute to the fight against cyber threats. You will be responsible for generating revenue by collaborating with channel partners and engaging with customers primarily over the phone. Your success will directly impact our mission to provide cutting-edge cybersecurity solutions to organizations and users globally. As part of our team, you will gain in-depth knowledge of our product offerings and customer needs, helping to tailor solutions that meet their unique challenges.
IT Languages:
Sales Strategies
CRM Software
Negotiation Techniques
As a Junior Territory Account Executive, you will be tasked with multiple responsibilities that drive both customer engagement and revenue generation. Your primary focus will be on managing accounts with IT user ranges from 101 to 1000 within the public sector. You will actively support channel sales, ensuring successful renewals and customer retention. Additionally, you will prioritize opportunities generated by partners, manage sales processes to increase deal sizes, and engage with end customers to enhance sales outcomes. Your role will also involve maintaining accurate records in CRM systems while developing a thorough understanding of customer needs to align our solutions effectively.:
Achieve and exceed sales quotas for assigned accounts;; Support channel partners in sales activities;; Drive renewals and ensure customer retention;; Manage opportunities to increase deal value;; Log activities in CRM to maintain forecasting accuracy;; Engage directly with customers to understand their needs;; Quote all non-NFR inquiries from partners;; Forecast business performance weekly, monthly, and quarterly;; Attend partner sites to explore new opportunities
Spoken Languages:
English;; German
Skillset:
Sales Techniques
Customer Relationship Management
Negotiation Skills
Market Analysis
Soft Skills:
Strong communication skills
Team player mentality
Problem-solving abilities
Self-motivated and goal-oriented
Adaptable and flexible
Qualifications:
First working experience in a sales environment
Experience in selling IT solutions is a plus
Proven track record of achieving and exceeding sales quotas
Familiarity with public sector customers is advantageous
Knowledge of customer relationship management systems
Years of Experience:
3
Location:
Europe
Job Benefits:
Remote-first working model
Employee-led diversity and inclusion initiatives
Annual charity and fundraising events
Global sustainability programs
Wellness initiatives and global fitness competitions
Global wellbeing days for employee relaxation
Working Conditions:
Full Time
Employment Type:
Permanent Contract
Company Culture:
We are committed to fostering an inclusive and diverse workplace where innovation thrives. Our team is characterized by a collaborative spirit, a drive for excellence, and a shared passion for creating solutions that make a meaningful impact in the cybersecurity landscape. We believe that a supportive environment allows our employees to grow and excel in their roles.
Opportunities For Advancement:
Potential for career growth within the sales organization, Opportunities to lead projects and initiatives, Access to ongoing training and professional development
Are you a technically educated individual with a few years of project management experience? Do you have a background in customer service and are you looking to work in a role that involves significant customer interaction? If you are motivated by building long-term relationships, this position might be perfect for you. In your role as a project manager, you will be part of a team of 15 professionals engaged in project-based work with clients. You will closely collaborate with sub-project managers who are responsible for internal coordination across various departments, each contributing to different aspects of the project. Your duties will encompass everything from contract writing and planning to negotiations, as well as providing support and maintenance post-delivery. Further details about the role will be provided during the interview process.
IT Languages:
Project Management
Technical Documentation
Negotiation
As a technical project manager, you will oversee various project phases and ensure successful delivery while maintaining close relationships with clients.:
Coordinate with internal teams and clients to define project scope and objectives;; Manage project budgets and timelines, ensuring deliverables are met on schedule;; Facilitate communication between different departments involved in the project;; Prepare and present project reports to stakeholders;; Negotiate contracts and terms with clients
Spoken Languages:
Swedish;; English
Skillset:
Project Management
Technical Coordination
Contract Negotiation
Customer Relationship Management
Soft Skills:
Driven
Trustworthy
Communicative
Problem-solving
Networking
Qualifications:
Bachelor’s degree in Industrial Economics or Production Engineering
Several years of experience in project management, preferably in a technical environment
Fluency in Swedish and English, both spoken and written
Years of Experience:
5
Location:
Gothenburg, Västra Götaland County, Sweden, EU
Job Benefits:
Competitive salary
Career development opportunities
Work-life balance
Health and wellness programs
Working Conditions:
Full Time
Employment Type:
Permanent Contract
Company Culture:
The company fosters a collaborative environment where innovation and teamwork are highly valued. Employees are encouraged to take initiative and contribute to ongoing projects while maintaining strong client relationships.
Opportunities For Advancement:
Leadership roles in project management, Specialization in technical areas, Cross-departmental project opportunities
Join a dynamic team where you will lead the charge in transforming product development visions into reality. As a Project Manager, you will oversee the full spectrum of project delivery within the Manufacturing Engineering domain, specifically for a leading Aerospace OEM located in the southern region of Germany. Your role will encompass managing technical and administrative aspects, ensuring that customer expectations are met, and delivering projects on time and within budget. You will collaborate with diverse teams across geographies, harnessing their strengths to achieve project excellence. Your responsibilities will include developing comprehensive project plans, monitoring progress, conducting quality assurance, and providing consistent updates to stakeholders. You will also have the opportunity to forge strong customer relationships and represent the company at key forums, driving business growth and innovation.
IT Languages:
Agile
Project Management Software
As a Project Manager, you will be responsible for ensuring the successful delivery of projects from inception to completion, while maintaining quality and efficiency.:
Manage and lead project teams across multiple geographies, ensuring effective execution., Guarantee adherence to customer KPIs and proactively identify and address any deviations., Develop strong customer connections to facilitate mission extension and business growth., Collaborate with cross-functional teams to gather and synthesize project information., Create and maintain detailed project plans, including timelines, budgets, and resource allocation., Monitor project progress, providing regular updates and addressing any risks or issues that arise., Conduct quality assurance reviews to uphold project standards., Maintain comprehensive project documentation, including plans and progress reports., Provide leadership and motivation to the project team, guiding them towards achieving project goals.
Spoken Languages:
English, German, French
Skillset:
Aerospace Project Management
Team Management
Budgeting and Resource Allocation
Risk Management
Quality Assurance
Customer Relationship Management
Cross-Functional Collaboration
Agile Methodologies
Qualifications:
Bachelor’s degree in Aerospace Engineering
Project Management
or a related field.
Proven experience in aerospace project management with a strong track record of successful project deliveries.
Deep understanding of aerospace industry standards
regulations
safety protocols
and best practices.
Exceptional leadership
communication
and interpersonal skills.
Proficient in project management software and tools.
PMP certification is desirable
but not mandatory.
Ability to adapt Agile methodologies based on project complexity.
Familiarity with manufacturing processes and methods.
Years of Experience:
5
Location:
Augsburg, Bavaria, Germany, EU
Job Benefits:
Competitive salary package
Opportunities for professional development
Flexible working hours
Health and wellness programs
Collaborative work environment
Access to advanced tools and technologies
Working Conditions:
Full Time
Employment Type:
Permanent Contract
Company Culture:
Our company fosters an innovative and collaborative environment
encouraging employees to think creatively and push boundaries. We value teamwork and communication
allowing team members to share their ideas and insights freely. We are committed to professional growth
providing our employees with opportunities to enhance their skills and advance their careers.