Customer service excellence – Who Needs Engineers
https://whoneedsengineers.com/wne_live
Software Engineering RecruitmentWed, 02 Oct 2024 07:30:02 +0000en-US
hourly
1 https://wordpress.org/?v=6.6.2https://whoneedsengineers.com/wne_live/wp-content/uploads/2023/06/cropped-wne_logo-3-32x32.pngCustomer service excellence – Who Needs Engineers
https://whoneedsengineers.com/wne_live
3232Business Manager NEW
https://whoneedsengineers.com/jobs/project-management-and-business-analysis/business-manager-new/
Wed, 02 Oct 2024 07:30:02 +0000https://whoneedsengineers.com/wne_live/jobs/jobs-categories/business-manager-new/Business Manager NEW
Job Description:
We are seeking an enthusiastic and dedicated Business Manager to join our vibrant automotive family at our MINI Hindhead Retail Centre. If you have a passion for cars and a customer-centric mindset, this is an excellent opportunity for you. In this role, you will be responsible for promoting and selling financial and insurance products to our customers, ensuring they receive the best service possible. You will work closely with our sales team to drive referrals and maintain a high level of product knowledge. Your goal will be to foster customer loyalty through exceptional service, while also managing the financial aspects of the business to ensure growth and profitability. If you thrive in a hands-on environment and have a strong understanding of financial products and customer service excellence, we would love to hear from you.
IT Languages:
English
German
As a Business Manager, your primary responsibilities will include the following::
Selling financial and insurance products while monitoring penetration rates weekly;; Encouraging a high referral rate from the sales team;; Marketing financial products and ensuring effective point of sale presentations;; Maintaining comprehensive knowledge of finance products;; Focusing on customer retention, with metrics monitored daily;; Delivering outstanding customer service to enhance loyalty and referrals;; Ensuring orderly administration and maintaining high housekeeping standards
Spoken Languages:
English;; German
Skillset:
Financial product knowledge
Sales strategy development
Customer service excellence
Regulatory compliance understanding
Soft Skills:
Effective communication
Team collaboration
Customer-focused mindset
Ability to work under pressure
Strong organizational skills
Qualifications:
Previous experience in a similar role
Knowledge of FCA regulations regarding financial and insurance products
Demonstrated success in customer service and effective communication
Years of Experience:
5
Location:
Hindhead, England, United Kingdom
Job Benefits:
Enrollment in an industry-leading Sales Academy
Eligibility for car ownership for yourself and family members
Accelerated training pathways and manufacturer training
Access to state-of-the-art facilities with modern automotive technology
Family-friendly benefits including enhanced paternity and maternity leave
Long service holiday rewards that increase with tenure
Paid day off for your birthday
Participation in a four-day Aftersales Academy
Working Conditions:
Full Time
Employment Type:
Permanent Contract
Company Culture:
Our company fosters a friendly and inclusive atmosphere where teamwork and collaboration are highly valued. We believe in investing in our employees' growth and development, providing them with opportunities to advance their careers within the automotive industry.
Opportunities For Advancement:
Career progression within the automotive sector, Access to advanced training and development programs, Potential for increased responsibilities and leadership roles