Cybersecurity knowledge – Who Needs Engineers https://whoneedsengineers.com/wne_live Software Engineering Recruitment Fri, 20 Sep 2024 20:15:03 +0000 en-US hourly 1 https://wordpress.org/?v=6.6.2 https://whoneedsengineers.com/wne_live/wp-content/uploads/2023/06/cropped-wne_logo-3-32x32.png Cybersecurity knowledge – Who Needs Engineers https://whoneedsengineers.com/wne_live 32 32 Senior Customer Success Manager – Cyber Security https://whoneedsengineers.com/jobs/cybersecurity/senior-customer-success-manager-cyber-security/ Fri, 20 Sep 2024 20:15:03 +0000 https://whoneedsengineers.com/wne_live/jobs/jobs-categories/senior-customer-success-manager-cyber-security/ Senior Customer Success Manager – Cyber Security

Job Description:

    Join a leading Cyber Security vendor as a Senior Customer Success Manager in Stockholm, Sweden, and play a pivotal role in expanding our Customer Success team across Europe. In this strategic position, you will oversee all post-sales activities, ensuring customer adoption, retention, and growth within our key accounts. You will be instrumental in establishing and nurturing relationships with stakeholders, driving the adoption of our cutting-edge security solutions, and addressing any potential roadblocks that may arise during subscription renewals. Your insights will shape customer experiences as you conduct system health checks and develop tailored strategies that meet their unique needs and desired outcomes. As the voice of the customer, your feedback will be invaluable to our Product team, allowing us to prioritize enhancements that align with customer expectations.

IT Languages:

  • English
  • Swedish

As a Senior Customer Success Manager, your core responsibilities will encompass a variety of tasks aimed at enhancing customer satisfaction and driving product adoption.:

    Manage all post-sales activities including onboarding and customer retention;; Develop and maintain strategic relationships with key stakeholders;; Drive customer adoption of products and identify potential renewal roadblocks;; Conduct system health checks to maximize customer value;; Create and implement strategic roadmaps for each customer;; Act as a liaison between customers and internal teams to ensure service excellence

Spoken Languages:

  • English;; Swedish

Skillset:

  • Customer success management
  • Stakeholder engagement
  • Cybersecurity knowledge
  • SaaS product knowledge
  • Technical account management

Soft Skills:

  • Excellent communication skills
  • Detail-oriented
  • Ability to set priorities
  • Flexibility in a dynamic environment
  • Strong interpersonal skills

Qualifications:

  • Bachelor’s degree in a relevant field
  • 5+ years of experience in customer success or technical account management
  • Experience in Cyber Security or Enterprise SaaS environments

Years of Experience:

    5

Location:

    Europe

Job Benefits:

  • Competitive salary
  • Health insurance
  • Flexible working hours
  • Professional development opportunities
  • Work-life balance initiatives

Working Conditions:

    Full Time

Employment Type:

    Permanent Contract

Company Culture:

  • We foster a collaborative and inclusive environment where innovation thrives, and employees are encouraged to share ideas and contribute to the company's success. Our culture emphasizes professional growth and a commitment to customer satisfaction.

Opportunities For Advancement:

  • Career progression into leadership roles, Expanded responsibilities in customer strategy, Opportunities to work on high-impact projects

Visa Sponsorship:

    Available
]]> IT Support Specialist https://whoneedsengineers.com/jobs/cybersecurity/it-support-specialist/ Tue, 17 Sep 2024 04:15:02 +0000 https://whoneedsengineers.com/wne_live/jobs/jobs-categories/it-support-specialist/ IT Support Specialist

Job Description:

    Are you seeking a professional change that offers exciting and diverse tasks within a team that values collaboration and camaraderie? Do you enjoy quickly grasping new subject areas and solving complex problems in collaboration with our friendly clients? If so, this position is ideal for you! As an independent IT system house established in 2001, we provide a wide range of services in IT management, infrastructure, software asset management, and project management. We support clients from various sectors, including industry, public administration, and healthcare, in the strategic and technical implementation of their IT requirements. In this role, you will be a crucial part of our team, addressing challenges when our clients' IT departments encounter obstacles. You will analyze and resolve system errors independently, assist in configuring and administering client IT systems and network infrastructures, and execute managed services tasks. Additionally, you will contribute to the development of customized hardware and software concepts and participate in exciting projects focusing on reliability, cybersecurity, and growth opportunities.

IT Languages:

  • MS Windows Server
  • Active Directory
  • VMware
  • LAN/WAN

The primary responsibilities of this role involve a combination of technical proficiency and customer interaction, aimed at ensuring smooth IT operations for our clients.:

    Troubleshoot and resolve IT-related issues for client organizations.;; Analyze system errors and disruptions independently.;; Support the configuration and administration of client IT systems and networks.;; Perform managed services tasks as required.;; Contribute to the development of tailored hardware and software solutions.;; Engage in projects focused on system reliability and cybersecurity.

Spoken Languages:

  • German;; English

Skillset:

  • Sophos expertise
  • Network configuration
  • System integration
  • Cybersecurity knowledge

Soft Skills:

  • Strong analytical thinking
  • Effective communication
  • Team-oriented mindset
  • Proactive problem-solving
  • Dependable work ethic

Qualifications:

  • Completed IT training such as a degree in computer science, IT specialist in system integration, or a comparable qualification.
  • Experience in relevant IT fields, welcoming career changers with appropriate experience.

Years of Experience:

    5

Location:

    Wiesbaden, Hesse, Germany, EU

Job Benefits:

  • Full-time position with a pleasant work environment in Wiesbaden.
  • Opportunity to work with cutting-edge IT products.
  • Short decision-making paths and flat hierarchies that encourage your ideas.
  • Collaborative and positive teamwork culture.
  • Regular training and certification opportunities from reputable hardware and software manufacturers.
  • Secure employment with high-quality technical equipment provided.
  • Performance-based compensation averaging 43,000 EUR annually.
  • 30 days of vacation per year.
  • Excellent social benefits.
  • Flexibility for 20% to 30% remote work, by agreement.

Working Conditions:

    Full Time

Employment Type:

    Permanent Contract

Company Culture:

  • The company promotes an open and friendly work environment that fosters teamwork and innovation. Employees are encouraged to share ideas and collaborate closely with both colleagues and clients, creating a positive atmosphere that contributes to job satisfaction.

Opportunities For Advancement:

  • Career development through ongoing training and certifications., Possibility to progress into more senior IT roles., Opportunities to lead projects in cybersecurity and IT management.

Visa Sponsorship:

    Available
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