Member Experience Strategy – Who Needs Engineers /wne_live Software Engineering Recruitment Mon, 30 Sep 2024 17:30:01 +0000 en-US hourly 1 https://wordpress.org/?v=6.6.2 /wne_live/wp-content/uploads/2023/06/cropped-wne_logo-3-32x32.png Member Experience Strategy – Who Needs Engineers /wne_live 32 32 VP of Digital Transformation /jobs/project-management-and-business-analysis/vp-of-digital-transformation/ Mon, 30 Sep 2024 17:30:01 +0000 /wne_live/jobs/jobs-categories/vp-of-digital-transformation/ VP of Digital Transformation

Job Description:

    Join a dynamic team dedicated to making a significant impact in our communities. In this role, you will spearhead the vision for digital transformation, ensuring a seamless and exceptional experience for our members across all digital platforms. You will collaborate with various stakeholders to create a unified approach that enhances member interactions and fosters strong relationships. By developing a comprehensive strategic roadmap, you will focus on minimizing friction and enhancing user experiences throughout all member journeys. Your leadership will drive cross-departmental efforts, aiming for consistency and excellence in service delivery, while implementing innovative strategies to boost efficiency and effectiveness.

IT Languages:

  • JavaScript
  • Python
  • SQL

Your primary responsibility will be to lead the digital transformation efforts while enhancing the overall member experience across all digital channels. You will also be accountable for driving organizational change through collaborative partnerships and strategic initiatives.:

    Develop and execute strategic roadmaps for digital channels;; Foster collaboration across departments to enhance member experience;; Lead initiatives to improve operational efficiency and increase revenue;; Mentor and guide cross-functional teams in digital projects;; Analyze performance metrics and refine strategies for improvement;; Ensure compliance with digital channel regulations and mitigate risks;; Communicate effectively with internal and external stakeholders

Spoken Languages:

  • English;; Spanish

Skillset:

  • Digital Transformation
  • Project Management
  • Member Experience Strategy
  • Data Analysis
  • Change Management

Soft Skills:

  • Leadership
  • Emotional Intelligence
  • Collaboration
  • Problem Solving
  • Communication

Qualifications:

  • Bachelor’s degree or equivalent experience
  • Expertise in financial services and banking applications
  • Deep knowledge of digital product development and management
  • Proficiency in journey mapping and member experience strategies

Years of Experience:

    10

Location:

    United States

Job Benefits:

  • Competitive Pay
  • Medical, Dental, Vision, and Life Insurance
  • 20 days of Paid Time Off plus 10 Paid Holidays
  • 401(k) Match
  • Incentive Program
  • Tuition Assistance and Student Loan Repayment
  • Commuter Benefits
  • Paid Time Off to Volunteer
  • Product Discounts
  • Engaging Work Environment

Working Conditions:

    Full Time

Employment Type:

    Permanent Contract

Company Culture:

  • A collaborative and inclusive environment that values diversity and encourages personal growth. The organization focuses on community engagement, ethical practices, and fostering meaningful relationships both internally and externally.

Opportunities For Advancement:

  • Leadership Development Programs, Mentorship Opportunities, Cross-Departmental Projects

Visa Sponsorship:

    Not Available
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