Performance Metrics – Who Needs Engineers
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Software Engineering RecruitmentSun, 20 Oct 2024 09:50:02 +0000en-US
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1 https://wordpress.org/?v=6.6.2https://whoneedsengineers.com/wne_live/wp-content/uploads/2023/06/cropped-wne_logo-3-32x32.pngPerformance Metrics – Who Needs Engineers
https://whoneedsengineers.com/wne_live
3232Vice President Operations
https://whoneedsengineers.com/jobs/project-management-and-business-analysis/vice-president-operations-3/
Sun, 20 Oct 2024 09:50:02 +0000https://whoneedsengineers.com/wne_live/jobs/jobs-categories/vice-president-operations-3/Vice President Operations
Job Description:
We are seeking an accomplished Vice President of Operations who will play a pivotal role in our Senior Leadership Team. The ideal candidate will be responsible for leading and mentoring our operations leaders while closely collaborating with the Executive Leadership Team. This position involves planning, coordinating, and overseeing operations across the organization and our dental practices. The successful candidate will optimize operations, identify cost-effective solutions, and implement systems that meet the evolving needs of our organization. This role requires strategic thinking and the ability to communicate effectively with various departments to achieve our organizational goals.
IT Languages:
English
Spanish
The Vice President of Operations will be tasked with numerous responsibilities that drive the success of the organization.:
Collaborate with the executive leadership to set and achieve company goals while providing operational expertise.;; Establish, implement, and communicate the strategic direction for operations.;; Oversee the operational activities within the company and ensure alignment with organizational objectives.;; Develop and mentor operational leaders to enhance their capabilities and performance.;; Ensure that operations team leaders receive adequate training and resources.;; Maintain easy electronic access for operational leaders to revenue cycle metrics.;; Identify and recommend cost-effective processes and technologies to streamline operations.;; Ensure that departmental decisions align with the overall business plan and vision.;; Communicate operations-related policies and standards effectively across the organization.;; Review and approve cost-control reports and staffing requirements for various projects.;; Work with finance to establish and manage operational and facilities budgets.;; Present performance reports and metrics to the Executive Leadership Team and Board of Directors.;; Stay informed about emerging technologies and trends in operations management.
Spoken Languages:
English;; Spanish
Skillset:
Operational management
Strategic planning
Project management
Budget administration
Data analysis
Performance metrics
Soft Skills:
Strong communication skills
Team collaboration
Problem-solving
Leadership
Attention to detail
Time management
Qualifications:
MBA preferred
Bachelor’s degree in Business Administration or related healthcare field
Years of Experience:
10
Location:
United States
Job Benefits:
Competitive salary
Health insurance
Retirement plans
Professional development opportunities
Paid time off
Working Conditions:
Full Time
Employment Type:
Permanent Contract
Company Culture:
We foster a collaborative and dynamic work environment that encourages innovation and teamwork. Our culture values open communication, employee engagement, and commitment to excellence, creating a workplace where individuals can thrive and contribute meaningfully.
Opportunities For Advancement:
Leadership development programs, Mentorship opportunities, Promotional pathways to senior leadership roles
Visa Sponsorship:
Not Available
]]>Vice President Operations
https://whoneedsengineers.com/jobs/project-management-and-business-analysis/vice-president-operations/
Sun, 13 Oct 2024 09:25:02 +0000https://whoneedsengineers.com/wne_live/jobs/jobs-categories/vice-president-operations/Vice President Operations
Job Description:
We are seeking an accomplished Vice President of Operations who will play a pivotal role in our Senior Leadership Team. The ideal candidate will be responsible for leading and mentoring our operations leaders while closely collaborating with the Executive Leadership Team. This position involves planning, coordinating, and overseeing operations across the organization and our dental practices. The successful candidate will optimize operations, identify cost-effective solutions, and implement systems that meet the evolving needs of our organization. This role requires strategic thinking and the ability to communicate effectively with various departments to achieve our organizational goals.
IT Languages:
English
Spanish
The Vice President of Operations will be tasked with numerous responsibilities that drive the success of the organization.:
Collaborate with the executive leadership to set and achieve company goals while providing operational expertise.;; Establish, implement, and communicate the strategic direction for operations.;; Oversee the operational activities within the company and ensure alignment with organizational objectives.;; Develop and mentor operational leaders to enhance their capabilities and performance.;; Ensure that operations team leaders receive adequate training and resources.;; Maintain easy electronic access for operational leaders to revenue cycle metrics.;; Identify and recommend cost-effective processes and technologies to streamline operations.;; Ensure that departmental decisions align with the overall business plan and vision.;; Communicate operations-related policies and standards effectively across the organization.;; Review and approve cost-control reports and staffing requirements for various projects.;; Work with finance to establish and manage operational and facilities budgets.;; Present performance reports and metrics to the Executive Leadership Team and Board of Directors.;; Stay informed about emerging technologies and trends in operations management.
Spoken Languages:
English;; Spanish
Skillset:
Operational management
Strategic planning
Project management
Budget administration
Data analysis
Performance metrics
Soft Skills:
Strong communication skills
Team collaboration
Problem-solving
Leadership
Attention to detail
Time management
Qualifications:
MBA preferred
Bachelor’s degree in Business Administration or related healthcare field
Years of Experience:
10
Location:
United States
Job Benefits:
Competitive salary
Health insurance
Retirement plans
Professional development opportunities
Paid time off
Working Conditions:
Full Time
Employment Type:
Permanent Contract
Company Culture:
We foster a collaborative and dynamic work environment that encourages innovation and teamwork. Our culture values open communication, employee engagement, and commitment to excellence, creating a workplace where individuals can thrive and contribute meaningfully.
Opportunities For Advancement:
Leadership development programs, Mentorship opportunities, Promotional pathways to senior leadership roles
We are seeking a motivated Junior Project Management Officer (PMO) to join our dynamic team. In this role, you will play a critical part in establishing and maintaining project management standards and methodologies across the organization. You will provide governance and oversight for multiple projects and engage with high-level stakeholders to ensure project alignment with strategic objectives. Your responsibilities will also include creating knowledge management repositories to enhance knowledge sharing among project teams and establishing key performance indicators (KPIs) to effectively measure project and portfolio performance. This position offers a fantastic opportunity for professional growth in the financial services sector, where you will contribute to the development and success of our project management practices.
IT Languages:
Microsoft Project
Excel
PowerPoint
As a Junior Project Management Officer, you will be responsible for a variety of tasks that contribute to the successful execution of projects within the organization.:
Establish and maintain project management standards and methodologies.;; Provide governance, support, and oversight for ongoing projects.;; Engage with stakeholders to align project objectives with business goals.;; Develop and manage knowledge repositories for effective knowledge sharing.;; Establish KPIs and metrics to measure project performance.
Spoken Languages:
English;; Spanish
Skillset:
Project management methodologies
Stakeholder engagement
Performance metrics
Knowledge management
Soft Skills:
Strong communication skills
Team management abilities
Problem-solving skills
Attention to detail
Adaptability
Qualifications:
Bachelor’s degree in Finance or related field
Certification in Project Management (e.g., PMP, PRINCE2) is a plus
Years of Experience:
2
Location:
Oaks, PA, United States
Job Benefits:
Competitive salary package
Health insurance
Retirement plan
Professional development opportunities
Flexible working hours
Working Conditions:
Full Time
Employment Type:
Permanent Contract
Company Culture:
We foster a collaborative environment that values innovation, integrity, and continuous improvement. Our team is committed to professional growth and excellence in service delivery.
Opportunities For Advancement:
Career progression into senior project management roles, Opportunities for specialized training and certification, Mentorship programs
Visa Sponsorship:
Available
]]>B2B Support Manager, EMEA
https://whoneedsengineers.com/jobs/cybersecurity/b2b-support-manager-emea/
Tue, 01 Oct 2024 20:30:02 +0000https://whoneedsengineers.com/wne_live/jobs/jobs-categories/b2b-support-manager-emea/B2B Support Manager, EMEA
Job Description:
We are seeking a technically proficient and execution-driven B2B Support Manager to lead our Customer Support team for the EMEA region. This pivotal role is essential in delivering outstanding service and support to our business clients. The ideal candidate will reside permanently in Ireland and will have the flexibility to work in a hybrid model if within commuting distance from our Cork office, or fully remote for those outside this range. As part of a rapidly growing cybersecurity company, you will play a crucial role in ensuring our business customers' needs are met effectively and efficiently. You will oversee the support operations, ensuring that our team continuously improves in their delivery of exceptional service. Your leadership will be vital in understanding customer requirements, providing technical assistance, and fostering collaboration with other departments.
IT Languages:
JavaScript
Python
SQL
As the B2B Support Manager, your responsibilities will include leading a team of support specialists, ensuring high-quality assistance for our B2B customers, and acting as their advocate within the organization.:
Mentor and motivate the support team to excel in customer service;; Ensure timely and effective resolution of customer issues;; Monitor and maintain quality of customer interactions;; Establish and report on key performance metrics;; Conduct monthly performance reviews with the support team;; Identify and implement improvements to support processes;; Maintain clear communication with clients through various channels;; Handle escalated client issues with professionalism;; Generate and analyze support-related reports for management;; Collaborate with other departments to drive product improvements;; Implement training and development programs for the support team
Spoken Languages:
English;; French;; German
Skillset:
SaaS support
CRM systems
Technical support
Performance metrics
Customer relationship management
Soft Skills:
Excellent communication skills
Strong customer service orientation
Analytical thinking
Problem-solving ability
Outstanding leadership and coaching skills
Interpersonal skills
Qualifications:
Bachelor’s degree in Computer Science, Engineering, or a related field
Proven experience in SaaS support leadership
Years of Experience:
5
Location:
Ireland
Job Benefits:
Onsite lunches
Private healthcare with no waiting period
Pension contribution with no waiting period
Sick pay
Bike-to-Work Scheme for local employees
Working Conditions:
Hybrid
Employment Type:
Permanent Contract
Company Culture:
We foster a culture of inclusivity, diversity, and continuous improvement, encouraging our employees to be innovative and proactive in their roles.
Opportunities For Advancement:
Leadership development programs, Cross-departmental collaboration opportunities, Career progression within the Customer Experience team
We are seeking an experienced and dynamic Regional Vice President of Americas Channel and Alliance Partners to lead our partner strategies across the Americas. In this critical role, you will be responsible for managing key partnerships and programs that drive growth and expansion. You will work closely with our most strategic partners, including Channel, Distribution, Global Systems Integrators, US Federal, OEM, Alliances, and Cloud Hyperscalers. Your strategic vision will be paramount in executing a comprehensive go-to-market strategy for our diverse portfolio, ensuring that we capitalize on every opportunity to enhance our market presence. This is not just a position; it is a chance to make a significant impact in a rapidly evolving industry.
IT Languages:
English
German
French
As the Regional Vice President, you will be tasked with a variety of responsibilities that are crucial for the success of our partner ecosystem. Your role will involve not only strategic leadership but also the cultivation of key relationships and the development of innovative channel programs.:
Develop and execute a comprehensive regional partner strategy;; Build and lead a high-performing team of Channel Account Managers;; Set and communicate key goals and metrics for partner performance;; Establish a relationship mapping strategy to enhance executive connections;; Collaborate with sales teams to identify partnership opportunities;; Oversee business plans with partners to ensure alignment with organizational goals;; Create and drive specific channel programs with defined objectives and oversight;; Work cross-functionally with marketing, product, and enablement teams
Spoken Languages:
English;; German;; French
Skillset:
Channel Management
Partnership Development
Sales Strategy
Performance Metrics
Business Planning
Soft Skills:
Leadership
Collaboration
Communication
Strategic Planning
Mentorship
Qualifications:
Bachelor’s degree required; MBA or master’s degree preferred
15+ years of proven success in partnerships, alliances and leadership roles within Service Provider, Enterprise, and Cloud markets
Track record of driving partner revenue and managing complex ecosystems
Extensive industry knowledge in private, public cloud, infrastructure and data sectors
Years of Experience:
15
Location:
United States
Job Benefits:
Competitive salary
Health and wellness programs
Flexible work arrangements
Professional development opportunities
Retirement savings plans
Working Conditions:
Full Time
Employment Type:
Permanent Contract
Company Culture:
A culture that fosters collaboration, innovation, and professional growth, where diversity is valued, and every team member is an integral part of our success. We encourage open communication, respect for all individuals, and a commitment to excellence in every aspect of our work.
Opportunities For Advancement:
Leadership roles within the organization, Expansion into new markets, Opportunities to lead larger teams