Technical support – Who Needs Engineers
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Software Engineering RecruitmentMon, 14 Oct 2024 10:50:02 +0000en-US
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1 https://wordpress.org/?v=6.6.2/wne_live/wp-content/uploads/2023/06/cropped-wne_logo-3-32x32.pngTechnical support – Who Needs Engineers
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3232Test Automation Engineer
/jobs/quality-assurance-and-testing/test-automation-engineer-15/
Mon, 14 Oct 2024 10:50:02 +0000/wne_live/jobs/jobs-categories/test-automation-engineer-15/Test Automation Engineer
Job Description:
We are seeking a skilled Test Automation Engineer who will play a critical role in ensuring the quality and reliability of our software products. You will be responsible for executing and documenting tests, including functional, load, system, and penetration tests, to verify product quality. Additionally, you will serve as a technical point of contact for third-level software support inquiries across various channels. Your role will also involve assisting with the configuration and implementation of software products, performing error analysis, and developing solutions in collaboration with software developers. You will be tasked with creating comprehensive reports on support activities and quality metrics, as well as training and onboarding new team members to ensure a high standard of service and product delivery.
IT Languages:
C++
C# .Net
JavaScript
Python
PowerShell
As a Test Automation Engineer, you will engage in various testing and support tasks to ensure the highest level of product quality and customer satisfaction.:
Conduct and document functional, load, system, and penetration tests;; Act as a technical contact for advanced software support requests;; Assist in configuring and deploying software products;; Analyze errors and collaborate with developers to create solutions;; Generate reports on support activities and quality metrics;; Train and onboard new employees
Spoken Languages:
German;; English
Skillset:
Test automation
Technical support
Software configuration
Error analysis
Reporting
Soft Skills:
Strong analytical skills
Excellent communication skills
Team-oriented mindset
Problem-solving abilities
Adaptability
Qualifications:
Completed degree in a technical field or equivalent qualification
Relevant experience in technical support and test automation of complex software systems
Solid understanding of networking, virtualization, Windows, databases, and software development processes
Years of Experience:
5
Location:
Germany
Job Benefits:
Challenging tasks and a secure workplace in a growing company
Flat hierarchies and short decision-making processes
Flexible working hours with options for remote work
Comprehensive onboarding and extensive training opportunities
Free beverages, employee discounts, bike leasing, and contributions to savings plans and company pension schemes
Team-building activities and health promotion initiatives
Working Conditions:
Full Time
Employment Type:
Permanent Contract
Company Culture:
The company promotes a collaborative and inclusive work environment, valuing each employee's contributions while supporting their professional development through various training and mentorship programs.
Opportunities For Advancement:
Career growth within the organization, Access to continuous learning and professional development opportunities
We are seeking an enthusiastic and detail-oriented Associate Onboarding Project Manager to join our dynamic team. This position is crucial for ensuring a seamless onboarding experience for our new clients. You will work closely with various stakeholders across the organization, including maintenance and plant managers, as well as executives, to facilitate effective onboarding. Your role will involve educating clients about program guidelines, enhancing their understanding of demand response benefits, and collaborating with both internal and external teams to define and execute a comprehensive scope of work for real-time metering installation. You will also be responsible for configuring and training customers on necessary software, ensuring they are well-prepared to participate in our programs. Your commitment to delivering an exceptional onboarding experience will be measured through customer satisfaction surveys following their onboarding process. You will delve deep into our customers’ site operations to devise optimized energy reduction strategies and assess participation levels. Additionally, you will be tasked with certifying high-quality contact lists and ensuring system readiness prior to program enrollment. This role requires collaboration with cross-functional teams to maintain transparency throughout the process and guarantee successful onboarding. Furthermore, you will support customers during demand response dispatches, addressing any technical questions or escalations related to metering and energy reduction plans, and you will also provide assistance with ongoing projects aimed at enhancing our business operations.
IT Languages:
English
Project Management
Energy Management Software
As an Associate Onboarding Project Manager, you will undertake several key responsibilities focused on facilitating effective onboarding and enhancing client satisfaction.:
Prepare, schedule, and conduct meetings with customer representatives from various organizational levels.;; Educate clients on program guidelines to maximize their understanding and benefits.;; Collaborate with internal teams to develop and execute a detailed scope of work for real-time metering installations.;; Configure and train clients on necessary software for participation in programs.;; Deliver an outstanding onboarding experience that is reflected in customer satisfaction surveys.;; Create detailed scopes of work for energy monitoring equipment installations.;; Gain in-depth knowledge of customer site operations to develop effective energy reduction plans.;; Certify high-quality contact lists and ensure system readiness before program enrollment.;; Work with cross-functional teams to provide transparency throughout the onboarding process.;; Assist in preparing customers for dispatches by participating in readiness and audit preparation activities.;; Coach clients during demand response dispatches to enhance performance.;; Support technical customer inquiries related to metering and energy reduction plans.;; Address post-dispatch issues and support ongoing projects aimed at improving business processes.
Spoken Languages:
English;; Spanish;; French
Skillset:
Project Management
Customer Onboarding
Energy Management
Technical Support
Software Training
Soft Skills:
Excellent communication skills
Strong analytical and problem-solving abilities
Ability to work collaboratively in a team environment
Detail-oriented with strong organizational skills
Proactive and customer-focused mindset
Qualifications:
Bachelor’s degree in Project Management, Business Administration, or a related field.
Experience in project management or customer onboarding processes.
Strong understanding of energy management or demand response programs.
Years of Experience:
3
Location:
United States
Job Benefits:
Health insurance
401(k) retirement plan
Paid time off
Professional development opportunities
Flexible work hours
Working Conditions:
Remote
Employment Type:
Permanent Contract
Company Culture:
Our organization values collaboration, innovation, and a customer-centric approach. We foster a supportive and inclusive environment where every team member is encouraged to share ideas and contribute to our success. Continuous learning and professional growth are highly encouraged, ensuring that our employees are equipped with the latest skills and knowledge in the field.
Opportunities For Advancement:
Career progression to Senior Project Manager, Opportunities to lead larger projects, Professional development training
Visa Sponsorship:
Available
]]>B2B Support Manager, EMEA
/jobs/cybersecurity/b2b-support-manager-emea/
Tue, 01 Oct 2024 20:30:02 +0000/wne_live/jobs/jobs-categories/b2b-support-manager-emea/B2B Support Manager, EMEA
Job Description:
We are seeking a technically proficient and execution-driven B2B Support Manager to lead our Customer Support team for the EMEA region. This pivotal role is essential in delivering outstanding service and support to our business clients. The ideal candidate will reside permanently in Ireland and will have the flexibility to work in a hybrid model if within commuting distance from our Cork office, or fully remote for those outside this range. As part of a rapidly growing cybersecurity company, you will play a crucial role in ensuring our business customers' needs are met effectively and efficiently. You will oversee the support operations, ensuring that our team continuously improves in their delivery of exceptional service. Your leadership will be vital in understanding customer requirements, providing technical assistance, and fostering collaboration with other departments.
IT Languages:
JavaScript
Python
SQL
As the B2B Support Manager, your responsibilities will include leading a team of support specialists, ensuring high-quality assistance for our B2B customers, and acting as their advocate within the organization.:
Mentor and motivate the support team to excel in customer service;; Ensure timely and effective resolution of customer issues;; Monitor and maintain quality of customer interactions;; Establish and report on key performance metrics;; Conduct monthly performance reviews with the support team;; Identify and implement improvements to support processes;; Maintain clear communication with clients through various channels;; Handle escalated client issues with professionalism;; Generate and analyze support-related reports for management;; Collaborate with other departments to drive product improvements;; Implement training and development programs for the support team
Spoken Languages:
English;; French;; German
Skillset:
SaaS support
CRM systems
Technical support
Performance metrics
Customer relationship management
Soft Skills:
Excellent communication skills
Strong customer service orientation
Analytical thinking
Problem-solving ability
Outstanding leadership and coaching skills
Interpersonal skills
Qualifications:
Bachelor’s degree in Computer Science, Engineering, or a related field
Proven experience in SaaS support leadership
Years of Experience:
5
Location:
Ireland
Job Benefits:
Onsite lunches
Private healthcare with no waiting period
Pension contribution with no waiting period
Sick pay
Bike-to-Work Scheme for local employees
Working Conditions:
Hybrid
Employment Type:
Permanent Contract
Company Culture:
We foster a culture of inclusivity, diversity, and continuous improvement, encouraging our employees to be innovative and proactive in their roles.
Opportunities For Advancement:
Leadership development programs, Cross-departmental collaboration opportunities, Career progression within the Customer Experience team
We are seeking a skilled Application Manager to join our dynamic team in Amsterdam within the automotive industry. In this pivotal role, you will be responsible for maintaining and enhancing our innovative platform. Collaborating closely with a dedicated team of application managers, you will work to improve user experience and ensure the application runs smoothly. Your expertise will be vital in analyzing performance metrics, addressing user tickets, and liaising with development teams to implement necessary improvements. This position focuses primarily on the functional aspects of application management, where you will not only support users but also drive enhancements to the platform, making it more efficient and user-friendly. If you are passionate about technology and committed to delivering exceptional application performance, we encourage you to apply.
IT Languages:
SQL
PowerShell
Linux
PostgreSQL
Elasticsearch
PHP
REST
JSON
JSON-LD
As an Application Manager, your responsibilities will include a variety of critical tasks aimed at ensuring the application’s stability and performance.:
Provide level 2 support to users, addressing their needs and inquiries promptly.;; Anticipate and resolve incidents and requests from the customer service team, forwarding complex issues to the software development team as needed.;; Analyze and swiftly resolve production incidents to maintain seamless operations and enhance the customer journey.;; Implement changes and adjustments to the platform to further develop its capabilities.;; Collaborate with the development department on complex issues, providing detailed instructions for necessary changes.;; Facilitate integration with the app platform to enhance functionality.;; Work with cross-functional teams to identify improvement opportunities and optimize overall application performance.
Spoken Languages:
English;; Dutch
Skillset:
Application management
Technical support
Incident resolution
Platform development
Soft Skills:
Strong analytical skills
Proactive attitude
Customer-oriented approach
Qualifications:
Bachelor’s degree in Computer Science or a related field
Proven experience in application management
Years of Experience:
5
Location:
Europe
Job Benefits:
Competitive salary
Permanent job in an international environment
26 days of paid time off
Hybrid working possibilities
Pension scheme
Working Conditions:
Full Time
Employment Type:
Permanent Contract
Company Culture:
We foster a collaborative and innovative environment where employees are encouraged to share ideas and contribute to the growth of the organization. Our team values diversity, and we are committed to providing our staff with opportunities for professional development and career advancement.
Opportunities For Advancement:
Growth into senior management roles, Opportunities for skill development and training, Cross-departmental collaboration projects
Are you passionate about cybersecurity and eager to protect our society from ever-evolving cyber threats? Join our Internal IT team as a Service Desk Technician and be the first line of defense for our employees. In this role, you will address their IT inquiries, tackle technical issues, and ensure that all staff have the necessary tools to excel in their roles. Your responsibilities will range from providing basic computer training to configuring, setting up, and maintaining hardware and software. You will also create training manuals and FAQs to enhance efficiency and streamline processes. This position not only offers a chance to support our mission of preventing cyber breaches but also provides an opportunity to grow and develop within a leading cybersecurity firm.
IT Languages:
English
Swedish
As a Service Desk Technician, your primary responsibilities will include providing exceptional support to your colleagues and ensuring a seamless IT experience.:
Respond to support requests via phone, email, ticketing systems, and in-person;; Diagnose and resolve technical issues in a timely manner;; Escalate unresolved incidents to higher support tiers as needed;; Keep colleagues updated on the status of their support requests;; Prioritize incoming support tickets based on urgency and impact
Spoken Languages:
English;; Swedish
Skillset:
Technical support
Hardware troubleshooting
Software installation and maintenance
Network configuration
Microsoft 365
Azure
Soft Skills:
Strong communication skills
Ability to work under pressure
Attention to detail
Team collaboration
Adaptability
Qualifications:
At least one year of experience in a technical support role
Strong understanding of software, hardware, and network issues
A proactive and service-oriented mindset
Excellent problem-solving abilities
Curiosity about technical trends and innovations
Years of Experience:
1
Location:
Stockholm, Stockholm County, Sweden, EU
Job Benefits:
Comprehensive health insurance
Professional development opportunities
Flexible working hours
Collaborative team environment
Access to cybersecurity training and certifications
Working Conditions:
Full Time
Employment Type:
Permanent Contract
Company Culture:
Truesec fosters a culture of collaboration and innovation, where employees are encouraged to share ideas and work together to tackle complex challenges. We prioritize personal growth and continuous learning, creating an environment where every team member can thrive and contribute to our mission of cybersecurity excellence.
Opportunities For Advancement:
Career growth within the IT department, Mentorship from experienced cybersecurity professionals, Access to specialized training programs
The role of an IT Application Specialist involves providing comprehensive IT support, operation, and administration of various applications specifically within the administrative sector. The specialist will be responsible for planning and executing configuration changes, performing maintenance tasks, and managing updates. Additionally, the role includes ensuring IT security and data backup measures are adhered to, as well as establishing and overseeing user and authorization concepts. This position requires close collaboration with relevant departments and key users to aid in the introduction and continual enhancement of applications. The specialist will act as a primary contact for new requirements and innovations, ensuring that implementation aligns with application and process-specific parameters. Furthermore, the role includes participation in various projects as a project manager, necessitating effective communication and coordination between IT, specialist departments, and external service providers. The specialist will also be tasked with preparing, participating in, and following up on project meetings and workshops.
IT Languages:
SQL
Java
Python
JavaScript
The IT Application Specialist will be engaged in a variety of tasks aimed at enhancing the operational efficiency of administrative applications.:
Support, operation, and administration of administrative IT applications;; Planning and implementation of configuration changes and updates;; Management of IT security and data backup processes;; Establishment and administration of user and authorization concepts;; Design and maintenance of interfaces to third-party systems;; Collaboration with specialist departments for application development;; Acting as a point of contact for new IT requirements and innovations;; Participation in project management and coordination with various stakeholders;; Preparation and follow-up of project-related meetings and workshops
Spoken Languages:
English;; German
Skillset:
Technical support
Virtual servers
Server operating systems
Database systems
Application software
Interface management
Soft Skills:
Strong analytical skills
Excellent communication
Innovative mindset
Teamwork
Commitment
Reliability
Qualifications:
Completed degree in computer science or a comparable IT education
Several years of relevant professional experience in IT applications
Practical qualifications in similar infrastructures
Years of Experience:
5
Location:
Regensburg, Bavaria, Germany, EU
Job Benefits:
Open-ended employment contract
Comprehensive training and professional development opportunities
Remuneration according to public service collective agreement
Company pension scheme and annual special payment
Health promotion offers
Good public transport connections including job ticket
Free employee parking
Discounted meals in cafeterias
Employee discounts and corporate benefits
Flexible working hours
Family-friendly employer with childcare options
Working Conditions:
Full Time
Employment Type:
Permanent Contract
Company Culture:
The organization values a dynamic and collaborative work environment, emphasizing the importance of teamwork, respect, and optimal medical care in a highly technological setting. The focus is on employee well-being and work-life balance.
Opportunities For Advancement:
Career growth through training programs, Possibility of taking on greater project responsibilities, Opportunities for specialization in specific IT applications
Visa Sponsorship:
Not Available
]]>Cloud Engineer specializing in Microsoft 365
/jobs/devops-cloud-and-it-operations/cloud-engineer-specializing-in-microsoft-365/
Mon, 16 Sep 2024 20:45:02 +0000/wne_live/jobs/jobs-categories/cloud-engineer-specializing-in-microsoft-365/Cloud Engineer specializing in Microsoft 365
Job Description:
We are seeking a highly skilled Cloud Engineer with experience in Microsoft 365 to serve as a consultant and bridge the gap between technology and business operations for our clients in Stockholm. In this role, you will be responsible for implementing and managing migration projects while providing expert advice to enhance the utilization of the Microsoft 365 platform. Your primary focus will be on modern workplace solutions, making it essential that you have a strong passion for digital transformation and contemporary cloud-based IT environments. This full-time position begins as a consulting assignment, with the intention of transitioning into a permanent role with the client. You will play a crucial role in configuring and implementing the Microsoft 365 platform for clients, overseeing their IT environments, and offering third-line support as needed. Additionally, you will conduct training sessions and workshops for clients, guiding them through the adoption of modern workplace solutions based on the Microsoft 365 suite.
IT Languages:
Microsoft 365
SharePoint
Teams
Intune
Azure
As a Cloud Engineer, you will be the liaison between technology and the client’s business needs, utilizing your technical expertise to transform and develop their IT landscape towards a modern workplace within Microsoft 365.:
Configure and implement the Microsoft 365 platform for clients;; Support monitoring and maintenance of cloud environments;; Provide third-line support for IT service delivery;; Conduct training workshops and educational sessions for clients;; Stay updated with the latest developments in Microsoft 365 to drive innovation and competency development
Spoken Languages:
English;; Swedish
Skillset:
Cloud services
Microsoft 365 implementation
Project management
Technical support
Digital transformation
Soft Skills:
Strong communication skills
Problem-solving abilities
Adaptability
Team collaboration
Customer-oriented mindset
Qualifications:
Relevant education in cloud services
Minimum of 5 years of experience in a cloud-based IT environment
Proven experience leading and executing projects within the Microsoft 365 ecosystem
Strong knowledge of Microsoft 365, including SharePoint, Teams, Intune, and Entra ID
Excellent communication skills in both Swedish and English, both verbal and written
Years of Experience:
5
Location:
Stockholm, Stockholm County, Sweden, EU
Job Benefits:
Qualified training and certification opportunities
Individual educational plans funded by the company
Regular team-building activities
Supportive work environment focused on personal growth
Working Conditions:
Full Time
Employment Type:
Permanent Contract
Company Culture:
We emphasize continuous development and provide our employees with the tools they need to succeed. Our culture promotes collaboration and innovation, allowing team members to engage in exciting projects while building strong relationships with colleagues.
Opportunities For Advancement:
Career development through training programs, Possibility of transitioning to a permanent role with clients, Advancement into senior positions or specialized roles