Associate Customer Success Manager

Associate Customer Success Manager

Job Description:

Join a dynamic team dedicated to providing unparalleled customer success in the realm of cybersecurity. As an Associate Customer Success Manager, you will play a pivotal role in ensuring our clients maximize the value of our cutting-edge network detection and response technology. Your efforts will directly contribute to achieving complete visibility, real-time threat detection, and proactive security for our customers. This position offers an exciting opportunity to engage with various customer accounts, document their unique use cases, and facilitate onboarding processes for new clients. You will be instrumental in maintaining customer relationships, conducting operational assessments, and generating insightful reports that will shape our customer engagement strategies. If you have a passion for innovation and a commitment to helping organizations protect their digital infrastructures, this role is for you.

IT Languages:

• Python
• SQL

As a vital member of the Customer Success team, you will be responsible for enhancing customer relationships and ensuring successful outcomes for all clients.:

Document and analyze customer use cases to tailor engagement strategies;; Conduct regular check-in calls and operational assessments with a portion of the customer base;; Lead onboarding processes for new high-value clients, ensuring smooth initial deployments;; Assess and document customer health and maturity levels for ongoing engagement;; Monitor and report on end-of-life hardware and outdated firmware to clients;; Gather customer feedback and champion product enhancement opportunities with development teams;; Ensure customer satisfaction metrics are up to date across accounts;; Generate recurring project status reports for management and accounting;; Coordinate training sessions in collaboration with Training and Sales teams;; Act as a liaison between customers and various departments to facilitate communication and feedback

Spoken Languages:

• English;; German;; French

Skillset:

• Customer success management
• Data analysis
• Technical support
• Project management

Soft Skills:

• Effective communication skills
• Attention to detail
• Ability to multitask
• Strong administrative skills

Qualifications:

• Associate's degree or equivalent experience in Business or Information Technology
• Minimum of 1-3 years experience in customer success or a related field
• Proficient in Salesforce.com or similar CRM systems
• Basic knowledge of IT networking principles and application protocols

Years of Experience:

3

Location:

United States

Job Benefits:

• Health, Dental, and Vision Benefits
• Flexible PTO and Sick Time
• Paid Volunteer Time
• Educational Reimbursement
• 401k with Employer Match
• Parental Leave
• Pet Insurance

Working Conditions:

Full Time

Employment Type:

Permanent Contract

Company Culture:

• We foster a collaborative and inclusive environment that values diverse perspectives and experiences. Our team is dedicated to innovation, continuous improvement, and supporting each other in achieving both personal and professional growth.

Opportunities For Advancement:

• Career development programs, Leadership training opportunities, Mentorship programs

Visa Sponsorship:

Not Available