CSM II

CSM II

Job Description:

As a Customer Success Manager II, you will play a pivotal role in nurturing client relationships and ensuring their success with our services. You will engage with clients to understand their needs, provide solutions, and drive product adoption. This position requires a proactive approach to client management, focusing on delivering exceptional service and outcomes. You will also analyze client feedback to enhance our offerings and collaborate with cross-functional teams to address client concerns effectively. Your goal will be to ensure that clients achieve their desired results through our platform, ultimately contributing to their satisfaction and loyalty.

IT Languages:

• JavaScript
• Python
• SQL

The Customer Success Manager II will be responsible for a variety of tasks aimed at enhancing client satisfaction and product usage.:

Develop and maintain strong relationships with key client stakeholders;; Conduct regular check-ins and business reviews with clients;; Identify opportunities for upselling and cross-selling our services;; Collaborate with internal teams to resolve client issues;; Track and report on key performance indicators related to client success

Spoken Languages:

• English;; Spanish

Skillset:

• Customer relationship management
• Data analysis
• Project management
• Technical knowledge of our products

Soft Skills:

• Excellent communication skills
• Strong problem-solving abilities
• Empathy and customer-centric mindset
• Adaptability and flexibility
• Team collaboration

Qualifications:

• Bachelor's degree in a relevant field
• Proven experience in customer success or account management
• Strong understanding of customer relationship management

Years of Experience:

5

Location:

United States

Job Benefits:

• Health insurance
• 401(k) plan with company match
• Flexible work hours
• Professional development opportunities
• Generous paid time off

Working Conditions:

Full Time

Employment Type:

Permanent Contract

Company Culture:

• We foster a collaborative and inclusive environment where innovation thrives. Our team values diversity and encourages open communication, allowing everyone to contribute their unique perspectives. We believe in empowering our employees through continuous learning and professional growth opportunities.

Opportunities For Advancement:

• Leadership training programs, Mentorship opportunities, Access to industry conferences and networking events

Visa Sponsorship:

Available