Director Customer Success – DACH & Europe

Director Customer Success - DACH & Europe

Job Description:

Join a rapidly growing B2B scale-up focused on transforming the engineering industry. Our innovative software is redefining standards in the spare parts market, ensuring unprecedented market transparency. We strive to challenge the norm daily, empowering our employees to shape their careers and push their limits. Become part of a dynamic team that embraces challenges and celebrates achievements together. Are you ready to make an impact? Take the helm as our Director Customer Success - DACH & Europe! This role primarily supports our DACH team but also extends to Italy and Nordics operations when necessary.

IT Languages:

• JavaScript
• Python
• SQL

As the Director of Customer Success, you will play a pivotal role in advancing our customer engagement strategies.:

Hands-On Approach: Take ownership of key customer interactions and growth processes to build trust and ensure net revenue retention., Strategic Development: Collaborate to create and implement a comprehensive customer success strategy for our DACH operations, focusing on enhancing customer satisfaction, retention, and growth., Leadership: Inspire, lead, and develop a high-performing customer success team, fostering a culture of excellence and continuous improvement., Customer Onboarding: Guarantee a smooth onboarding experience and maintain ongoing engagement with customers to maximize their success and return on investment., Relationship Building: Cultivate and sustain strong relationships with key clients, acting as a trusted advisor to help them achieve their business goals., Metrics Monitoring: Track essential customer success metrics, analyze data to identify trends, and initiate strategies to improve the customer experience., Cross-Functional Collaboration: Work closely with Sales, Product, and Marketing teams to ensure alignment and a unified approach to customer success.

Spoken Languages:

• English, German, Italian, Swedish

Skillset:

• Customer Relationship Management
• Team Leadership
• Strategic Planning
• Data Analysis
• Communication Skills

Qualifications:

• Demonstrated success in a Tier 1 or Tier 2 consulting firm within the industrial sector or equivalent experience
• Extensive background in Customer Success roles within the B2B SaaS landscape
• Proven experience in managing teams of individual contributors
• Ability to establish and nurture long-term customer relationships
• Basic understanding of manufacturing and/or pricing is advantageous
• Outstanding communication and interpersonal skills
• fluent in English and German; proficiency in additional languages such as Italian or Swedish is a plus.

Years of Experience:

5

Location:

Stuttgart, EU

Job Benefits:

• Company pension
• Sports activities and facilities
• Flexible working hours
• Company laptop
• Incentives and events
• Meal coupons
• Stock options
• Coaching sessions
• Home office options
• Extra day off
• Public transport ticket
• Dog-friendly workplace
• Excellent transport connections

Working Conditions:

Full Time, Remote options available

Employment Type:

Permanent contract

Company Culture:

• We foster a collaborative and innovative work environment that encourages personal growth and team success.

Opportunities For Advancement:

• We offer clear pathways for career development and opportunities to take on leadership roles within the organization.

visa Sponsorship:

Available