Service Designer

Service Designer

Job Description:

We are looking for a talented Service Designer to join our Change Programme Office team. In this role, you will be responsible for enhancing the user experience within the courts system by conducting in-depth customer research to identify the needs of users and stakeholders. You will play a crucial role in simplifying and standardizing processes, addressing design flaws that affect service delivery, and improving overall user and employee experiences. Your expertise in service design, interaction design, and human-centered innovation will be essential as you collaborate with various teams to develop innovative solutions that meet the needs of our customers. Your goal will be to create effective service design strategies that lead to more streamlined and user-friendly experiences for all who interact with the courts.

IT Languages:

• Figma
• Adobe XD
• Miro

As a Service Designer, you will be tasked with a variety of responsibilities aimed at enhancing service delivery and user experience.:

Conduct user research to identify customer needs and pain points;; Develop and implement service design methodologies;; Create journey maps and service blueprints to visualize user experiences;; Prototype and test design solutions with real users;; Collaborate with cross-functional teams to refine and improve service processes

Spoken Languages:

• English

Skillset:

• Service design tools
• Journey mapping
• User research
• Prototyping
• Persona development

Soft Skills:

• Creative thinking
• Strong problem-solving abilities
• Excellent communication skills
• Collaboration and teamwork
• User-centric mindset

Qualifications:

• 2+ years of experience as a Service Designer
• Relevant qualifications in Service Design, UX, or Interaction Design
• Formal training in design thinking methodologies

Years of Experience:

3

Location:

Dublin 7, County Dublin, Ireland

Job Benefits:

• Competitive salary
• Opportunities for professional development
• Collaborative work environment
• Flexible work arrangements
• Health and wellness programs

Working Conditions:

Full Time

Employment Type:

Permanent Contract

Company Culture:

• We foster a culture of innovation and collaboration, where every team member is encouraged to contribute ideas and solutions. Our organization values user-centric design and is committed to improving the experience of our customers through thoughtful service design.

Opportunities For Advancement:

• Professional development programs, Potential for leadership roles, Participation in strategic initiatives

Visa Sponsorship:

Not Available