Senior Customer Success Manager – Cyber Security

Senior Customer Success Manager - Cyber Security

Job Description:

Join a leading Cyber Security vendor as a Senior Customer Success Manager in Stockholm, Sweden, and play a pivotal role in expanding our Customer Success team across Europe. In this strategic position, you will oversee all post-sales activities, ensuring customer adoption, retention, and growth within our key accounts. You will be instrumental in establishing and nurturing relationships with stakeholders, driving the adoption of our cutting-edge security solutions, and addressing any potential roadblocks that may arise during subscription renewals. Your insights will shape customer experiences as you conduct system health checks and develop tailored strategies that meet their unique needs and desired outcomes. As the voice of the customer, your feedback will be invaluable to our Product team, allowing us to prioritize enhancements that align with customer expectations.

IT Languages:

• English
• Swedish

As a Senior Customer Success Manager, your core responsibilities will encompass a variety of tasks aimed at enhancing customer satisfaction and driving product adoption.:

Manage all post-sales activities including onboarding and customer retention;; Develop and maintain strategic relationships with key stakeholders;; Drive customer adoption of products and identify potential renewal roadblocks;; Conduct system health checks to maximize customer value;; Create and implement strategic roadmaps for each customer;; Act as a liaison between customers and internal teams to ensure service excellence

Spoken Languages:

• English;; Swedish

Skillset:

• Customer success management
• Stakeholder engagement
• Cybersecurity knowledge
• SaaS product knowledge
• Technical account management

Soft Skills:

• Excellent communication skills
• Detail-oriented
• Ability to set priorities
• Flexibility in a dynamic environment
• Strong interpersonal skills

Qualifications:

• Bachelor's degree in a relevant field
• 5+ years of experience in customer success or technical account management
• Experience in Cyber Security or Enterprise SaaS environments

Years of Experience:

5

Location:

Europe

Job Benefits:

• Competitive salary
• Health insurance
• Flexible working hours
• Professional development opportunities
• Work-life balance initiatives

Working Conditions:

Full Time

Employment Type:

Permanent Contract

Company Culture:

• We foster a collaborative and inclusive environment where innovation thrives, and employees are encouraged to share ideas and contribute to the company's success. Our culture emphasizes professional growth and a commitment to customer satisfaction.

Opportunities For Advancement:

• Career progression into leadership roles, Expanded responsibilities in customer strategy, Opportunities to work on high-impact projects

Visa Sponsorship:

Available