Senior IT Support Analyst

Senior IT Support Analyst

Job Description:

In the role of Senior IT Support Analyst, you will play a pivotal role in enhancing the efficiency of our internal IT operations. You will utilize your technical expertise along with exceptional interpersonal skills to assist internal stakeholders with their IT infrastructure needs. Your responsibilities will include the configuration and upkeep of various IT systems across the organization, ensuring seamless connectivity and performance. This position offers a unique chance to work at the forefront of employer branding and contribute to a vibrant team environment in Stockholm. You will work closely with the Head of Technology and collaborate with colleagues across different European offices, making your mark in a dynamic and international setting.

IT Languages:

• Active Directory
• Cisco
• VMware
• Office 365
• Intune
• Jamf

As a Senior IT Support Analyst, your primary responsibility will be to ensure the smooth functioning of IT services for internal customers. You will manage various tasks related to equipment and software procurement, infrastructure maintenance, and user support.:

Provide technical support to internal customers via email and phone, primarily in Stockholm, with the possibility of assisting other European locations.;; Oversee the management of equipment and software for the Swedish office, ensuring all resources are up to date and functional.;; Maintain and optimize the overall IT infrastructure, including systems management tools, Office 365, and the physical office environment.;; Implement best practices for IT service management and ensure compliance with company policies.

Spoken Languages:

• Swedish;; English

Skillset:

• Cisco
• Meraki
• Active Directory
• Office 365
• Windows Server
• VMware
• Audio/Visual systems
• Mobile Device Management
• ITIL
• Cloud technologies

Soft Skills:

• Team player
• Strong problem-solving abilities
• Flexible and proactive
• Excellent time management skills
• Ability to learn quickly in a dynamic environment

Qualifications:

• 5+ years of experience in IT support or related fields
• Expertise in managing IT infrastructure in a mixed Windows and Mac environment
• Proficiency in Cisco and Meraki switch configurations
• Familiarity with Active Directory and Office 365 administration
• Experience with Windows Server and VMware management
• Knowledge of Audio/Visual systems and Mobile Device Management solutions
• Understanding of ITIL processes

Years of Experience:

5

Location:

Stockholm, Stockholm County, Sweden, EU

Job Benefits:

• Competitive salary
• 30 days of vacation
• 2 wellness days
• 2 volunteer days
• Attractive pension solution
• Annual wellness grant of 3000 SEK
• Central office location
• Flexible working hours and hybrid work culture

Working Conditions:

Full Time

Employment Type:

Permanent Contract

Company Culture:

• We value inclusivity and strive to create a workplace where differences are embraced. Our culture promotes collaboration, innovation, and a supportive environment that encourages professional growth and development.

Opportunities For Advancement:

• Career growth within the IT department, Potential to lead projects, Opportunities for further training and certifications

Visa Sponsorship:

Available