Customer Data Analyst

Customer Data Analyst

Job Description:

Join a groundbreaking SaaS AI start-up that is experiencing rapid growth. We are seeking a passionate and inquisitive Customer Data Analyst to become a vital part of our Customer Success team. As a leader in the AI space, our platform empowers retail and e-commerce businesses to anticipate and enhance their operations. Drawing on cutting-edge AI research from Umeå University, our analytics, segmentation, and recommendation solutions revolutionize our clients' marketing technologies, offering significant cost savings compared to traditional approaches. Trusted by over 40 esteemed clients in Sweden and the Nordic region, including Rusta, Nordic Nest, Bokus, and Caia Cosmetics, we collaborate closely with leading AI researchers to deliver unparalleled value. In this role, you will ensure our platform maximizes client value, working on technical onboarding, implementation of new features, ongoing user support, and driving the analytics roadmap tailored to each client’s needs.

IT Languages:

• SQL
• Python
• R

As a Customer Data Analyst, your role encompasses a range of responsibilities aimed at delivering outstanding customer success through our platform.:

Onboard new clients by configuring data imports and exports and setting up critical analytics features;; Collaborate with the Account Manager to create a value realization roadmap for clients, prioritizing the implementation of use cases;; Advise clients on innovative use cases and optimize new segmentation strategies and recommendations;; Address complex technical inquiries and provide effective solutions;; Identify and implement continuous improvement initiatives in service management;; Develop new analytical solutions based on client feedback to enhance platform capabilities

Spoken Languages:

• English;; Swedish

Skillset:

• Statistical analysis
• Hypothesis testing
• Predictive modeling
• Machine learning algorithms
• Data visualization tools

Soft Skills:

• Strong communication skills
• Detail-oriented
• Curiosity about technology
• Problem-solving skills

Qualifications:

• Bachelor's degree in Computer Science, Statistics, Mathematics, or a related field
• Strong background in digital analytics with a focus on CRM and loyalty programs
• Experience applying data science techniques to enhance customer engagement

Years of Experience:

5

Location:

Stockholm, Stockholm County, Sweden, EU

Job Benefits:

• Competitive salary
• Flexible working hours
• Professional development opportunities
• Supportive team environment
• Health and wellness programs

Working Conditions:

Full Time

Employment Type:

Permanent Contract

Company Culture:

• Our company fosters a culture of innovation and collaboration, encouraging team members to think creatively and explore new technologies. We value independence, a service-oriented mindset, and a commitment to delivering exceptional results for our clients. Continuous learning and professional growth are integral to our ethos.

Opportunities For Advancement:

• Career growth in data analytics, Leadership opportunities, Exposure to cutting-edge technology and methodologies

Visa Sponsorship:

Available