Service Desk Technician

Service Desk Technician

Job Description:

Are you passionate about cybersecurity and eager to protect our society from ever-evolving cyber threats? Join our Internal IT team as a Service Desk Technician and be the first line of defense for our employees. In this role, you will address their IT inquiries, tackle technical issues, and ensure that all staff have the necessary tools to excel in their roles. Your responsibilities will range from providing basic computer training to configuring, setting up, and maintaining hardware and software. You will also create training manuals and FAQs to enhance efficiency and streamline processes. This position not only offers a chance to support our mission of preventing cyber breaches but also provides an opportunity to grow and develop within a leading cybersecurity firm.

IT Languages:

• English
• Swedish

As a Service Desk Technician, your primary responsibilities will include providing exceptional support to your colleagues and ensuring a seamless IT experience.:

Respond to support requests via phone, email, ticketing systems, and in-person;; Diagnose and resolve technical issues in a timely manner;; Escalate unresolved incidents to higher support tiers as needed;; Keep colleagues updated on the status of their support requests;; Prioritize incoming support tickets based on urgency and impact

Spoken Languages:

• English;; Swedish

Skillset:

• Technical support
• Hardware troubleshooting
• Software installation and maintenance
• Network configuration
• Microsoft 365
• Azure

Soft Skills:

• Strong communication skills
• Ability to work under pressure
• Attention to detail
• Team collaboration
• Adaptability

Qualifications:

• At least one year of experience in a technical support role
• Strong understanding of software, hardware, and network issues
• A proactive and service-oriented mindset
• Excellent problem-solving abilities
• Curiosity about technical trends and innovations

Years of Experience:

1

Location:

Stockholm, Stockholm County, Sweden, EU

Job Benefits:

• Comprehensive health insurance
• Professional development opportunities
• Flexible working hours
• Collaborative team environment
• Access to cybersecurity training and certifications

Working Conditions:

Full Time

Employment Type:

Permanent Contract

Company Culture:

• Truesec fosters a culture of collaboration and innovation, where employees are encouraged to share ideas and work together to tackle complex challenges. We prioritize personal growth and continuous learning, creating an environment where every team member can thrive and contribute to our mission of cybersecurity excellence.

Opportunities For Advancement:

• Career growth within the IT department, Mentorship from experienced cybersecurity professionals, Access to specialized training programs

Visa Sponsorship:

Not Available