Customer Service Executive

Customer Service Executive

Job Description:

We are seeking enthusiastic Customer Service Executives to join our team at the Mercedes branch in Aberdeen. In this role, you will be at the forefront of delivering exceptional customer experiences, engaging with clients to ignite their passion for our vehicles. As a Product Genius, you will immerse yourself in our products and hone your communication skills, both in-person and online, to guide customers through their purchasing journey. Your expertise will encompass every stage of the sales process, from initial inquiries to the final delivery and beyond. This position is ideal for a customer service champion who thrives on creating outstanding experiences and is eager to learn and grow within the automotive industry.

IT Languages:

• English
• German

As a Customer Service Executive, you will undertake a variety of tasks to enhance the customer experience.:

Prepare the showroom and vehicles for daily operations;; Assist in maintaining showroom presentation and marketing efforts;; Support the Sales department in delivering top-notch customer service;; Organize and accompany customers during test drives;; Gain in-depth knowledge of our vehicles and manufacturers;; Guide customers in finding the perfect vehicle to meet their needs;; Enhance the overall customer journey from initial inquiry to final delivery

Spoken Languages:

• English

Skillset:

• Customer service
• Communication
• Teamwork
• Problem-solving

Soft Skills:

• Positive attitude
• Team player
• Customer-focused
• Willingness to go the extra mile

Qualifications:

• Ability to learn quickly about products and services
• Strong communication skills

Years of Experience:

1

Location:

United Kingdom

Job Benefits:

• 33 days holiday allowance
• Generous retail discounts
• Private healthcare
• Access to a GP 24/7
• Pension scheme
• Maternity and paternity packages
• Training and progression opportunities

Working Conditions:

Full Time

Employment Type:

Permanent Contract

Company Culture:

• We are dedicated to fostering a diverse and inclusive workplace that values collaboration and unique perspectives. Our organization prioritizes the well-being of our employees and communities, nurtures talent, and encourages ambition. We are enthusiastic about individuals who take pride in their work and contribute to our shared goals.

Opportunities For Advancement:

• Career progression into car sales, Training programs for skill enhancement

Visa Sponsorship:

Not Available