Customer Services Executive

Customer Services Executive

Job Description:

We are excited to announce an opportunity for an enthusiastic Customer Services Executive to become part of a vibrant and expanding team in East Grinstead. This is a full-time, permanent position that supports our client's dedication to providing exceptional customer service. The role has become available due to the ongoing success and growth of our business operations. As a Customer Services Executive, you will play a vital role in delivering top-notch customer support through various channels, including phone and email. Your primary focus will be to understand customer needs and ensure their queries are resolved efficiently, contributing to a positive experience that aligns with our high service standards. You will also have the chance to work in a hybrid setting after successfully completing your probation period, allowing for a balanced work-life arrangement. The office operates during standard hours from Monday to Friday, ensuring that you have your evenings and weekends free. We are looking for candidates who are eager to grow with the company, and we will provide comprehensive training to equip you with the skills needed for success.

IT Languages:

• English

As a Customer Services Executive, you will be responsible for a variety of tasks that are crucial for maintaining excellent customer relations.:

Responding to day-to-day customer inquiries regarding the delivery of goods;; Processing all customer correspondence in compliance with company standards;; Collaborating with Customer Services and Warehouse Team Leaders to ensure seamless contract execution;; Managing live chat to address inbound queries and directing them to appropriate departments;; Maintaining high levels of customer satisfaction through effective communication

Spoken Languages:

• English

Skillset:

• Customer service
• Communication
• Microsoft Excel
• Microsoft Outlook
• Team collaboration

Soft Skills:

• Excellent problem-solving abilities
• Strong interpersonal skills
• Ability to manage time effectively
• Adaptability to changing situations
• Customer-focused attitude

Qualifications:

• Previous experience in customer service
• Proficiency in Microsoft Office, especially Excel and Outlook
• Strong communication skills, both written and verbal
• Ability to work collaboratively within a team
• Experience in logistics or delivery services is a plus

Years of Experience:

2

Location:

United Kingdom

Job Benefits:

• Competitive salary with opportunities for performance bonuses
• Generous staff benefits package
• Participation in social events and annual company parties
• Free on-site parking
• Comprehensive training and development opportunities

Working Conditions:

Full Time

Employment Type:

Permanent Contract

Company Culture:

• The company fosters a supportive and collaborative work environment, prioritizing employee well-being and professional development. Team members are encouraged to engage in social activities and contribute to a positive workplace atmosphere.

Opportunities For Advancement:

• Career progression opportunities within the customer service department, Access to training programs for skill enhancement, Potential for leadership roles in the future

Visa Sponsorship:

Not Available