Functional Analyst – Ground Operations

Functional Analyst - Ground Operations

Job Description:

Join us as we transform the way we operate within the TUI Group Airlines. Our Ground Operations team is on an exciting journey to unify our operations across Europe, creating a cohesive organization that promotes best practices and efficiency. As a Functional Analyst, you will serve as a vital link between TUI Airline Ground Operations and our Airline IT department, ensuring that our airport customer service, on-time performance, and ancillary sales operations are optimized through effective IT systems. Your expertise will be crucial in analyzing business requirements, translating them into actionable insights, and implementing necessary changes to enhance system performance. You will also play a key role in training users, managing functional testing, and ensuring compliance with regulatory standards. This position offers a hybrid working model, allowing you to split your time between our offices in Luton, Zaventem, Rijswijk, Hannover, or Stockholm, with some travel requirements as well. If you are passionate about improving operational efficiency and enhancing customer experiences in the aviation sector, we would love to hear from you.

IT Languages:

• SQL
• Python
• Java

As a Functional Analyst, your responsibilities will include a range of critical tasks to ensure the successful integration and operation of our Ground Operations IT systems.:

Act as the primary liaison between TUI Airline Ground Operations and Airline IT to analyze and evaluate business requirements for IT systems;; Translate business needs into functional and technical specifications for IT development teams;; Ensure compliance with regulatory standards and optimal service delivery through effective testing and quality assurance processes;; Manage the testing lifecycle of airport systems, prioritizing issues based on business impact and monitoring resolution progress;; Project manage the deployment of new systems and software, coordinating with stakeholders to ensure smooth implementation;; Provide expert support and training for internal and external users on airport IT systems, including check-in and weight and balance functionalities;; Conduct thorough analysis of airport IT infrastructure to assess compatibility with existing systems and software;; Maintain accurate documentation related to Ground Operations Manuals and Internal Procedures to reflect current system functionalities;; Evaluate the impact of software updates and new third-party systems, making recommendations for improvements;; Identify opportunities for innovation in airport IT systems to enhance overall customer experience;; Participate in on-call emergency response rosters as required and undertake additional projects as needed

Spoken Languages:

• English;; German;; French

Skillset:

• Business Analysis
• Functional Testing
• Project Management
• Ground Handling Systems
• Regulatory Compliance

Soft Skills:

• Strong communication skills
• Effective stakeholder management
• Ability to work collaboratively across cultures
• Adaptability and flexibility in a dynamic environment
• Proactive approach to problem-solving

Qualifications:

• Previous experience in a Business Analyst or similar role
• Strong understanding of Ground Handling procedures and regulatory requirements
• Proven analytical and problem-solving abilities
• Ability to learn and master new systems quickly
• Expertise in Departure Control Systems and Ground Handling systems
• Experience in delivering training to users

Years of Experience:

5

Location:

Europe

Job Benefits:

• Attractive remuneration package
• Generous travel benefits
• Extensive health and wellbeing support
• Access to the TUI Learning Hub for professional development
• Opportunities to engage in local charity and sustainability initiatives

Working Conditions:

Hybrid

Employment Type:

Permanent Contract

Company Culture:

• We foster an inclusive environment that values diversity and encourages everyone to bring their authentic selves to work. We believe in the power of collaboration and strive to create a workplace where all employees can thrive and contribute to our shared success.

Opportunities For Advancement:

• Professional development through the TUI Learning Hub, Opportunities to work on global projects, Potential for cross-functional career growth

Visa Sponsorship:

Available