IT Helpdesk

IT Helpdesk

Job Description:

We are seeking a dedicated IT Helpdesk professional to join our team. In this role, you will be responsible for providing exceptional technical support to our employees and customers, ensuring their IT issues are resolved efficiently and effectively. You will assess the technical knowledge of users to tailor your support accordingly, manage challenging situations with difficult callers, and apply your analytical and problem-solving skills to troubleshoot and resolve issues. Your up-to-date technical knowledge of the software and hardware in use will be crucial in providing high-quality assistance. You will maintain accurate records of support interactions and ensure a high standard of customer care throughout all communications.

IT Languages:

• English
• Romanian

As an IT Helpdesk professional, you will undertake various responsibilities that encompass technical support, project management, and administrative duties.:

Assess and respond to user inquiries regarding IT issues.;; Troubleshoot hardware, software, and network problems.;; Manage IT projects including office expansions and new solution implementations.;; Conduct performance evaluations and manage team dynamics.;; Maintain and review IT contracts and budgets.;; Serve as an internal auditor for ISO certifications.

Spoken Languages:

• English;; Romanian

Skillset:

• Domain server administration
• Software and hardware troubleshooting
• Network management
• Project management
• ISO auditing

Soft Skills:

• Excellent communication skills
• Strong analytical thinking
• Problem-solving aptitude
• Interpersonal skills
• Ability to handle stressful situations

Qualifications:

• Minimum of 1 year experience in IT support or helpdesk roles
• Strong understanding of domain servers, including hardware and software
• Experience with security platforms such as Proxy and Antivirus
• Familiarity with Citrix platform and access control systems
• Knowledge of voice and network management
• Project management experience in office expansions and IT solution implementations

Years of Experience:

3

Location:

Sector 2, Bucharest, Romania, EU

Job Benefits:

• Competitive salary package
• Monthly meal tickets
• Private medical insurance
• Referral bonus program
• Bookster subscription for avid readers
• Paid leave options
• Annual performance bonuses
• SIM and transportation allowance
• Gym access and wellness programs
• Discounts on various activities

Working Conditions:

Full Time

Employment Type:

Permanent Contract

Company Culture:

• Our company values innovation, teamwork, and employee well-being. We foster a supportive atmosphere that encourages professional development and work-life balance. Employees are empowered to take initiative and contribute to the company’s success while enjoying a range of benefits that enhance their personal and professional lives.

Opportunities For Advancement:

• Possibility for career growth within the IT department, Opportunities to lead IT projects, Potential for managerial roles in the future

Visa Sponsorship:

Not Available