Senior Customer Solutions Manager, AGS EMEA, Europe North, CSM

Senior Customer Solutions Manager, AGS EMEA, Europe North, CSM

Job Description:

As a Senior Customer Solutions Manager at AWS, you will play a pivotal role in guiding our most significant and intricate customers through their extensive cloud journey. This essential position requires you to ensure seamless collaboration across various AWS teams, resulting in successful outcomes for the customer. Your responsibilities will include serving as a strategic partner, leveraging your extensive experience in managing large-scale transformations, and facilitating customer engagement through different phases of AWS adoption. You will oversee operational, educational, and governance aspects crucial for a successful cloud transition. By interacting with senior leadership from both the customer and AWS, you will drive cooperation among core account groups such as Sales, Support, Solutions Architecture, and Professional Services, as well as product and engineering teams. You will translate strategic initiatives into actionable plans, ensuring alignment with critical customer milestones. Tasks such as executing educational plans, coordinating executive briefings, and managing go-live events will be under your purview. AWS encourages innovative thinking and ownership in addressing customer challenges, enabling you to proactively deliver solutions that enhance customer experiences. Your ability to communicate effectively with executive stakeholders and project teams will be invaluable, and your leadership will significantly influence decision-making processes across the team.

IT Languages:

• AWS
• Cloud Computing
• Digital Transformation

The Senior Customer Solutions Manager will oversee multiple responsibilities to ensure customer success and effective cloud adoption.:

Guide customers through AWS adoption stages;; Facilitate collaboration between AWS teams and customer teams;; Plan and support major workload migrations;; Translate strategic initiatives into executable actions;; Execute education plans and align roadmaps with business outcomes;; Drive engagement through executive briefings and go-live events

Spoken Languages:

• English;; German;; French

Skillset:

• AWS Services
• Cloud Migration
• Project Management
• Agile Methodologies
• Change Management

Soft Skills:

• Leadership
• Negotiation
• Stakeholder Management
• Communication
• Problem-solving

Qualifications:

• Experience leading complex IT transformations
• Proven track record in a senior customer-facing position
• Exceptional written and verbal communication skills
• Strong organizational and problem-solving abilities
• Ability to deliver detailed information to C-suite and VP levels

Years of Experience:

7

Location:

Stockholm, Stockholm County, Sweden, EU

Job Benefits:

• Competitive salary
• Comprehensive health insurance
• Professional development opportunities
• Flexible working hours
• Retirement savings plan

Working Conditions:

Full Time

Employment Type:

Permanent Contract

Company Culture:

• AWS fosters a culture of innovation, diversity, and collaboration. The company values employees who demonstrate passion for technology and customer service, encouraging a work environment where individuals can thrive and contribute to meaningful projects.

Opportunities For Advancement:

• Career growth within AWS, Access to leadership training programs, Opportunities to work on high-impact projects

Visa Sponsorship:

Available