Inhouse IT Service Manager Service Delivery Cloud

Inhouse IT Service Manager Service Delivery Cloud

Job Description:

Join our dedicated team where our services ensure smooth operations in production facilities around the globe. We focus on solutions and optimization across all processes, from planning to maintenance and digitalization. As a service specialist in the manufacturing sector, we recognize that our people make the difference. Our work culture is defined by respect, teamwork, and diversity. With over 23,000 individuals across more than 350 locations for over 60 years, we invite you to be part of our global IT Operations team, managing and continuously enhancing our cutting-edge IT infrastructure from network to cloud.

IT Languages:

• Python
• Java
• SQL

As an IT Service Manager, you will oversee the service delivery for cloud services and ensure that our ITSM processes are optimized and effective.:

Oversee IT Service Management in the first and second level for cloud service delivery., Ensure the quality of ITSM processes and contribute to the implementation of new initiatives., Monitor and manage contract-related responsibilities and SLA commitments independently., Maintain comprehensive documentation for cloud-related topics., Collaborate proactively with global IT infrastructure members and service providers to ensure contract fulfillment and optimal service delivery.

Spoken Languages:

• English, German

Skillset:

• IT Service Management
• ITIL
• Cloud Technologies (AWS
• Azure)
• Documentation Skills
• Analytical Skills
• Team Collaboration

Qualifications:

• Education: A degree in computer science
• business informatics
• or equivalent training with several years of practical experience.
• Experience: Proven background in service delivery; familiarity with IT governance and IT security management; experience collaborating with service providers.
• Know-How: Deep understanding of IT Service Management (ITSM) and ITIL (ITIL certification is a plus); experience with cloud environments (AWS and/or Azure); knowledge of business workflow processes.
• Languages: Proficient English language skills required; German language skills are a plus.
• Personality: A goal-oriented and solution-focused mindset
• an analytical approach to challenges
• and a readiness to engage with new technologies.

Years of Experience:

5

Location:

Europe

Job Benefits:

• Comprehensive health insurance
• Flexible working hours
• Professional development opportunities
• Remote work options
• Generous vacation policy

Working Conditions:

Full Time, Remote options available

Employment Type:

Permanent contract

Company Culture:

• Our culture emphasizes teamwork
• respect
• and a commitment to diversity
• fostering an environment where every employee can thrive.

Opportunities For Advancement:

• Career growth opportunities within the IT department
• Training and certification programs
• Mentorship and leadership development

visa Sponsorship:

Available