Experienced Lead for User Assistance Standards & Processes

Experienced Lead for User Assistance Standards & Processes

Job Description:

Join our vibrant User Assistance Content, Services, Infrastructure team, dedicated to supporting the global User Assistance Community. We are a diverse group of professionals, passionate about enabling our stakeholders to create exceptional product-related content. As part of our distributed team, we foster collaboration while working independently, embodying a New Work mindset. Your contributions will help enhance the innovative capabilities of over four hundred thousand customers globally, facilitating improved collaboration and insightful business operations. We are focused on personal development and teamwork, ensuring every challenge receives a thoughtful solution.

IT Languages:

• English
• German

In this role, you will::

Lead and coordinate user assistance projects, Establish and maintain user assistance standards and processes, Collaborate with cross-functional teams to enhance content quality and efficiency, Utilize innovative technologies to improve user assistance strategies, Mentor and support team members in their professional development

Spoken Languages:

• English, German, French

Skillset:

• Project Management
• Technical Writing
• Team Leadership
• Communication Skills
• Process Improvement
• AI and Technology Awareness

Qualifications:

• A degree in Technical Communication
• Linguistics
• Translation
• Communications
• or a related field
• Outstanding written and verbal communication skills in English
• with a strong grasp of software terminology and ideally German
• Demonstrated experience in leading projects
• managing complex processes
• and delivering high-quality services
• Excellent organizational skills with a proactive approach to managing deadlines
• A collaborative mindset to excel in a dynamic team setting
• A keen interest in AI and innovative technologies

Years of Experience:

5

Location:

Europe

Job Benefits:

• Competitive salary
• Flexible working hours
• Opportunities for professional development
• Collaborative work environment
• Health and wellness programs

Working Conditions:

Full Time

Employment Type:

Permanent contract

Company Culture:

• Inclusive and supportive
• encouraging innovation and collaboration among a diverse workforce.

Opportunities For Advancement:

• Potential for career growth within the organization and opportunities to take on leadership roles in future projects.

visa Sponsorship:

Available