Customer Success Engineer

Customer Success Engineer

Job Description:

Join a dynamic team dedicated to enhancing customer experiences in the cybersecurity sector. As a Customer Success Engineer, you will leverage your technical acumen to drive post-sales success and build enduring relationships with clients. Your role will involve engaging with customers to understand their unique challenges, providing tailored solutions, and ensuring they derive maximum value from our offerings. You will collaborate closely with Customer Success Managers and various internal teams to influence product development while serving as a trusted advisor in Cyber Exposure and Risk Management. This opportunity allows you to educate customers through webinars, keeping them informed about the latest trends and innovations in cybersecurity. Your contribution will be essential in positioning our company as a leader in the industry.

IT Languages:

• Python
• API scripting
• Docker

As a Customer Success Engineer, you will undertake various critical tasks to ensure customer satisfaction and success.:

Serve as a Subject Matter Expert in Cyber Exposure and Risk Management.;; Conduct technical calls to translate product value into customer solutions.;; Build strong connections with internal teams to enhance collaboration.;; Influence product development based on customer feedback and needs.;; Host webinars to educate customers on industry trends and product updates.

Spoken Languages:

• English;; German;; French

Skillset:

• Cloud computing
• Network security
• TCP/IP knowledge
• Enterprise-class operating systems
• DevOps skills

Soft Skills:

• Effective communication
• Proactive attitude
• Team player
• Adaptability

Qualifications:

• Bachelor's degree in Computer Science or a related field
• 4+ years of experience in a similar technical role

Years of Experience:

4

Location:

Ireland

Job Benefits:

• Flexible working arrangements
• Professional development opportunities
• Health and wellness programs
• Collaborative team environment

Working Conditions:

Full Time

Employment Type:

Permanent Contract

Company Culture:

• The company fosters a culture of belonging, respect, and excellence, where innovation thrives, and employees are empowered to be their best selves. Teamwork and collaboration are highly valued, creating an environment where everyone can contribute to collective success.

Opportunities For Advancement:

• Career growth within the cybersecurity domain, Opportunities to influence product development, Access to continuous learning and training programs

Visa Sponsorship:

Available