Customer Success Manager

Customer Success Manager

Job Description:

Join a dynamic and collaborative team as a Customer Success Manager where your primary responsibility will be to cultivate and maintain strong, trusted relationships with clients. You will play a crucial role in ensuring that clients achieve their desired outcomes using SAP Concur, through insightful industry knowledge and best practices. This position offers a unique opportunity to accompany clients on their journey with our solutions, enhancing their experience and satisfaction. You will develop comprehensive territory plans to engage clients throughout their lifecycle while maintaining an organized portfolio and effectively managing risks. Your success will be measured through client retention and revenue growth, as you prepare and deliver impactful business reviews that align with client goals. Additionally, you will collaborate closely with our Sales teams to identify new sales opportunities, contribute to process improvements, and participate in organizational growth projects.

IT Languages:

• SaaS
• CRM

The following key responsibilities will define your role as a Customer Success Manager::

Build and execute a territory plan to proactively engage clients;; Maintain a well-structured client portfolio while forecasting and managing risks;; Establish strong relationships through regular client meetings;; Prepare and present strategic business reviews tailored to client needs;; Achieve quarterly client retention and revenue objectives;; Articulate industry best practices alongside SAP Concur products;; Collaborate with Sales teams to uncover new sales opportunities;; Contribute to the development of processes and organizational growth initiatives

Spoken Languages:

• English;; German

Skillset:

• Account Management
• Customer Success Management
• Travel and Expense Management
• Risk Management
• Sales Collaboration
• Business Strategy Development

Soft Skills:

• Strong communication skills
• Ability to influence and lead meetings
• Critical thinking and problem-solving skills
• Highly organized with excellent time management
• Adaptability to change
• Entrepreneurial mindset

Qualifications:

• Fluent in English and German
• Proven experience in Account Management or Customer Success Management, particularly in Travel and Expense Management
• A track record of achieving customer retention and revenue growth targets

Years of Experience:

5

Location:

Germany

Job Benefits:

• Comprehensive health and wellness programs
• Flexible working hours and remote work options
• Ongoing training and development opportunities
• Recognition for individual contributions
• Diverse and inclusive work environment

Working Conditions:

Full Time

Employment Type:

Permanent Contract

Company Culture:

• We prioritize collaboration, embrace diversity, and focus on continuous learning and development. Our culture fosters innovation and encourages employees to bring out their best while celebrating individual contributions in a supportive environment.

Opportunities For Advancement:

• Career development programs, Pathways to leadership roles, Access to professional training and workshops

Visa Sponsorship:

Available