Salesforce and CRM Administrator

Salesforce and CRM Administrator

Job Description:

We are seeking a highly skilled Salesforce and CRM Administrator who will play a pivotal role in enhancing our engagement strategies and driving growth across our service lines. This individual will be responsible for creating exceptional experiences for both customers and internal stakeholders by managing our Customer Relationship Management systems effectively. You will utilize your Salesforce expertise to ensure that our team can leverage data and technology to improve blood health discovery, diagnosis, and treatment. In this role, you will work closely with various teams, guiding customization and integration projects while ensuring that the user experience is at the forefront of all developments. Your contributions will directly impact our mission to improve patient outcomes and support healthcare providers.

IT Languages:

• Salesforce
• HemaConnect

As a Salesforce and CRM Administrator, you will lead and manage the Salesforce and HemaConnect systems, ensuring optimal performance and user satisfaction.:

Oversee user rights, licenses, and information architecture.;; Conduct stakeholder training and provide ongoing support.;; Serve as the subject matter expert for Salesforce and HemaConnect.;; Identify user needs and develop solutions to enhance functionality.;; Collaborate on communications strategies and project calendars.;; Generate reports and analyze data in partnership with Marketing Analysts.;; Ensure compliance with regulatory and operational standards.

Spoken Languages:

• English

Skillset:

• Salesforce Administration
• CRM navigation
• Data management
• User management

Soft Skills:

• Strong interpersonal skills
• Empathy and self-awareness
• Ability to manage multiple projects simultaneously
• Problem-solving mindset

Qualifications:

• Bachelor's Degree in marketing, information technology, or a related field.
• Expert-level knowledge of Salesforce.
• Strong communication skills and experience working with vendors and leadership.

Years of Experience:

5

Location:

United States

Job Benefits:

• Comprehensive health insurance
• Retirement savings plan
• Professional development opportunities
• Flexible work schedule
• Paid time off

Working Conditions:

Full Time

Employment Type:

Permanent Contract

Company Culture:

• The organization fosters a collaborative environment that values scientific curiosity and a commitment to improving patient lives. Team members are encouraged to share ideas and innovate, contributing to an atmosphere of trust and respect. Diversity and inclusion are integral to the company's values, promoting a supportive workplace where everyone can thrive.

Opportunities For Advancement:

• Leadership development programs, Opportunities to take on increased responsibilities, Access to continuing education and training

Visa Sponsorship:

Available