Project Coordinator

Project Coordinator

Job Description:

As a Project Coordinator, you will play a vital role bridging the engineering and customer support teams within our fast-paced startup environment. Your primary responsibility will be to ensure that customer support tickets are thoroughly investigated and documented in accordance with our established guidelines. You will also oversee the timely delivery of these tickets, ensuring that the engineering team has all the necessary information to meet their deadlines. This position involves gathering requirements to effectively write tickets for the engineering team, tracking the status of these tickets, and ensuring that they are completed on schedule. Your organizational skills and attention to detail will be crucial in managing multiple tasks and prioritizing the needs of both the engineering and customer support teams.

IT Languages:

• JavaScript
• Python
• SQL

The following tasks will be part of your daily responsibilities::

Investigate and document customer support tickets;; Ensure tickets are written according to company guidelines;; Monitor ticket progression and ensure deadlines are met;; Collect and clarify requirements for engineering tickets;; Coordinate with engineering and customer support teams

Spoken Languages:

• English;; Spanish

Skillset:

• Project management tools
• Ticketing systems
• Documentation skills
• Technical writing

Soft Skills:

• Empathy
• Adaptability
• Team collaboration
• Problem-solving
• Time management

Qualifications:

• 1+ years of experience in software project management
• Strong communication skills
• Proven ability to manage time effectively
• Detail-oriented with exceptional organizational skills
• Experience in following Standard Operating Procedures

Years of Experience:

2

Location:

United States

Job Benefits:

• Fully remote work option
• Healthcare benefits
• Digital happy hours and team bonding activities
• Team retreats

Working Conditions:

Full Time

Employment Type:

Permanent Contract

Company Culture:

• We foster a collaborative and dynamic environment where innovation thrives. Our team is made up of passionate individuals who are dedicated to making a positive impact in the mental health and addiction sector. We encourage growth, learning, and a strong sense of community among our members.

Opportunities For Advancement:

• Potential to grow into senior project management roles, Access to ongoing training and development programs

Visa Sponsorship:

Available