ERP Support Specialist

ERP Support Specialist

Job Description:

We are looking for a dedicated and experienced ERP Support Specialist who is passionate about providing exceptional technical support and enhancing the user experience with our ERP software. The ideal candidate will possess a strong background in programming and accounting principles, along with comprehensive knowledge of ERP systems. Your role will involve troubleshooting technical issues, guiding end-users through complex processes, and ensuring the seamless operation of our ERP solutions. You will collaborate closely with various teams to resolve challenges and improve system efficiency. A commitment to customer service and a proactive approach to problem-solving are essential for success in this role.

IT Languages:

• RPG
• SQL
• DB2

As an ERP Support Specialist, your responsibilities will include providing technical assistance and support to end-users, troubleshooting software and hardware issues, and ensuring the effective operation of our ERP software. You will be expected to document support activities, conduct training sessions, and assist in various projects.:

Deliver technical support to end-users via multiple communication channels;; Install, configure, and maintain software application components;; Collaborate with team members to address complex technical challenges;; Document all support activities in the help desk ticketing system;; Provide training and guidance to users on software applications;; Assist in project implementation and initiatives;; Utilize programming skills to automate tasks and enhance efficiency

Spoken Languages:

• English;; Spanish;; French

Skillset:

• RPG
• SQL
• DB2
• ERP accounting systems
• Analytical skills
• Scripting
• Application development

Soft Skills:

• Strong communication skills
• Ability to work independently and in teams
• Proactive approach to problem-solving
• Customer-focused mindset
• Self-motivated to learn and grow

Qualifications:

• Post-secondary degree in Computer Science, Information Technology, Accounting, or a related field
• 3-5 years of experience in Accounts Receivable, General Ledger, and Accounts Payable processes or CPA certification
• 2+ years of experience in a help desk or technical support role

Years of Experience:

5

Location:

United States

Job Benefits:

• Competitive salary
• Health insurance
• Retirement plan
• Paid time off
• Professional development opportunities

Working Conditions:

Full Time

Employment Type:

Permanent Contract

Company Culture:

• The work environment fosters collaboration, innovation, and a strong commitment to customer service. Employees are encouraged to grow professionally and contribute to a supportive team atmosphere.

Opportunities For Advancement:

• Career progression into senior technical roles, Opportunities to lead projects, Professional development training

Visa Sponsorship:

Available