ERP Support Specialist

ERP Support Specialist

Job Description:

We are seeking an ERP Support Specialist who will be instrumental in providing exceptional technical support to users of our ERP systems and related applications. This role involves troubleshooting various issues, resolving problems effectively, and ensuring that the ERP system operates smoothly. You will be responsible for addressing user inquiries, configuring system settings, and implementing updates. A significant part of this role includes collaborating with different departments to discern their business needs and identify opportunities for system optimization. The ideal candidate should possess a deep understanding of ERP software and the ability to communicate complex technical information to both technical and non-technical users. You will play a critical role in analyzing business requirements to enhance system usage and drive improvements.

IT Languages:

• SQL
• Sage X3

As an ERP Support Specialist, you will take ownership of support tickets and ensure timely resolution while providing high-quality service to all stakeholders.:

Manage application support tickets from receipt through to resolution;; Participate in the selection, planning, implementation, and continued support of software solutions;; Develop test plans and manage quality assurance for system upgrades;; Create and maintain documentation for ERP processes;; Conduct training sessions for end-users on ERP functionalities;; Ensure data integrity and security within the ERP system;; Monitor system performance and troubleshoot any issues;; Serve as the Subject Matter Expert for applications, providing best practice recommendations;; Coordinate with vendors to fix bugs and implement necessary patches;; Attend training sessions to build technical skills for complex problem-solving;; Collaborate with users to understand workflows and recommend improvements;; Engage in special projects and additional duties as required

Spoken Languages:

• English

Skillset:

• ERP system knowledge
• Database management
• Proficient in MS Office Suite
• Understanding of data security best practices
• Familiarity with agile concepts

Soft Skills:

• Excellent communication skills
• Strong problem-solving capabilities
• Analytical thinking
• Attention to detail
• Organizational skills
• Ability to manage multiple tasks

Qualifications:

• Associate of Applied Science degree in computer science or a related field
• Experience in ERP system support or a similar role

Years of Experience:

2

Location:

United States

Job Benefits:

• Health insurance
• Retirement plan
• Paid time off
• Professional development opportunities

Working Conditions:

Full Time

Employment Type:

Permanent Contract

Company Culture:

• A collaborative environment that values continuous improvement and innovation, where employees are encouraged to contribute ideas and solutions.

Opportunities For Advancement:

• Career growth in IT support, Possibilities for project management roles, Opportunities to specialize in ERP systems

Visa Sponsorship:

Not Available