Salesforce Support & Gamification Coordinator

Salesforce Support & Gamification Coordinator

Job Description:

We are seeking a detail-oriented and analytical individual to join our team as a Salesforce Support & Gamification Coordinator. This role is ideal for someone who thrives in a dynamic environment and is passionate about using technology to drive business results. The successful candidate will be responsible for supporting our Salesforce platform, ensuring effective utilization, troubleshooting issues, and assisting with updates. Additionally, this position involves coordinating gamification efforts, managing scorecards, and facilitating client promotions. The ideal candidate will work closely with the Director of Technology + Innovation and other department leaders, contributing to various projects aimed at enhancing our operations and client engagement.

IT Languages:

• Salesforce
• Apex
• JavaScript
• MySQL
• HTML
• CSS

The Salesforce Support & Gamification Coordinator has a diverse range of responsibilities focused on enhancing our Salesforce capabilities and managing gamification initiatives.:

Oversee Salesforce user management, including setup, deactivation, and permission settings.;; Resolve user support tickets and provide ongoing training to ensure user adoption.;; Collaborate with stakeholders to gather requirements and validate business needs.;; Maintain documentation and adhere to Salesforce best practices.;; Assist in implementing new tools and reviewing client data for accuracy.;; Coordinate gamification activities, including scorecard management and prize distribution.;; Host meetings using platforms like Zoom or Teams and support various technology-related projects.

Spoken Languages:

• English

Skillset:

• Salesforce Administration
• CRM Management
• Data Analysis
• User Training
• Project Coordination

Soft Skills:

• Communication
• Problem-Solving
• Adaptability
• Attention to Detail
• Teamwork
• Initiative

Qualifications:

• Bachelor's Degree in Marketing, Business, or a related field
• Experience with Salesforce Administration or a similar role
• Strong analytical skills and experience with CRM databases
• Familiarity with business tool administration and documentation
• Excellent written and verbal communication skills
• Ability to work under pressure and meet tight deadlines

Years of Experience:

3

Location:

United States

Job Benefits:

• Health insurance
• Retirement savings plan
• Flexible working hours
• Professional development opportunities
• Remote work options

Working Conditions:

Full Time

Employment Type:

Permanent Contract

Company Culture:

• The work environment is collaborative and innovative, with a strong emphasis on integrity and ethical practices. The company values diversity and inclusion, fostering a supportive atmosphere where employees can thrive and develop professionally.

Opportunities For Advancement:

• Career development programs, Leadership training, Potential for promotion within the technology department

Visa Sponsorship:

Not Available