SAP OTC/Customer Experience Lead – Public Service

SAP OTC/Customer Experience Lead - Public Service

Job Description:

Join a dynamic team in our SAP practice where innovation meets execution. As a leader in transformation initiatives, you will leverage your extensive knowledge of the Public Sector to help clients navigate the complexities of digital transformation. Your role will involve utilizing cutting-edge technologies, including IoT, automation, and AI, to deliver tailored SAP solutions that drive efficiency and effectiveness. You will be responsible for guiding teams of consultants in developing state-of-the-art SAP Public Sector solutions, ensuring they align with clients' strategic goals. Your expertise will empower clients to enhance their customer service capabilities and implement best practices in SAP's Order to Cash and Customer Relationship Management. Collaborating closely with senior leadership, you will establish trust-based relationships that position Accenture as the preferred partner for long-term success. Additionally, you will contribute to the growth of the SAP practice through business development activities and thought leadership in the realms of OTC and CRM.

IT Languages:

• SAP
• S/4HANA
• CRM

As the SAP OTC/Customer Experience Lead, you will be tasked with a variety of responsibilities that are crucial for the successful delivery of SAP solutions in the Public Sector.:

Analyze and assess clients' customer service needs using industry knowledge and technical expertise.;; Lead teams of consultants in the development and delivery of SAP solutions tailored to the Public Sector.;; Participate in sales pursuits and contribute to the development of innovative solutions powered by SAP tools.;; Build and maintain strong relationships with senior leaders within client organizations.;; Drive business development initiatives, including proposal submissions and sales efforts.;; Serve as a thought leader in the Accenture SAP practice, focusing on enhancing expertise in OTC and CRM.

Spoken Languages:

• English;; Spanish

Skillset:

• SAP Order to Cash
• SAP CRM
• SAP S/4HANA
• Project management
• Consulting

Soft Skills:

• Excellent communication skills
• Strong leadership abilities
• Analytical thinking
• Creative problem-solving

Qualifications:

• Bachelor's degree or equivalent experience
• Minimum four years of SAP project experience supporting Public Sector clients
• Functional and technical expertise in SAP Order to Cash and CRM
• Experience with at least two end-to-end SAP S/4 implementations

Years of Experience:

7

Location:

United States

Job Benefits:

• Comprehensive healthcare plan
• Retirement savings plan
• Continuous learning and development opportunities
• Flexible working arrangements

Working Conditions:

Full Time

Employment Type:

Permanent Contract

Company Culture:

• We foster an inclusive environment that values diversity and innovation, encouraging every employee to contribute their unique perspectives. Our culture emphasizes collaboration, continuous improvement, and a commitment to client success. We recognize and reward hard work and achievements, making it a great place to grow your career.

Opportunities For Advancement:

• Leadership training programs, Mentorship opportunities, Career advancement pathways

Visa Sponsorship:

Available