Loyalty Team Executive
45 (views)
Job role insights
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Date posted
October 1, 2024
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Closing date
November 30, 2024
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Offered salary
€70,000 - €120,000/year
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Experience
3 - 5 Years
Description
Loyalty Team Executive
Job Description:
- We are seeking a dedicated and resilient Loyalty Team Executive to join our dynamic team. In this role, you will be instrumental in enhancing customer retention by managing contract termination requests from customers while also identifying those who may need additional assistance. Your proactive approach will involve collaborating with various departments within the organization to pinpoint areas that require improvement, ultimately leading to greater customer satisfaction and retention. This is an exciting opportunity for individuals who possess excellent communication skills and are passionate about delivering exceptional customer service.
IT Languages:
- English
- Spanish
As a Loyalty Team Executive, you will undertake various responsibilities aimed at improving customer loyalty and satisfaction.:
- Handle customer contract termination requests professionally and empathetically;; Identify customers who may need assistance and reach out proactively;; Collaborate with internal departments to implement improvements based on feedback;; Analyze customer feedback and retention data to inform strategies;; Assist in developing customer retention initiatives and programs
Spoken Languages:
- English;; French
Skillset:
- Customer relationship management
- Data analysis
- Communication tools
Soft Skills:
- Resilience
- Empathy
- Teamwork
- Adaptability
Qualifications:
- Strong communication skills
- Problem-solving abilities
- Customer service experience
Years of Experience:
- 3
Location:
- United Kingdom
Job Benefits:
- Comprehensive training and development opportunities
- 24 days of annual leave plus bank holidays
- Flexible holiday options to buy and sell days
- Access to high street discounts through Biffa Perkz
- Family-friendly policies
- Free on-site parking
Working Conditions:
- Full Time
Employment Type:
- Permanent Contract
Company Culture:
- A diverse and inclusive environment that values different perspectives and ideas, fostering creativity and innovation. The organization is committed to sustainability and improving the lives of its customers through responsible waste management.
Opportunities For Advancement:
- Career progression opportunities, Professional development training
Visa Sponsorship:
- Available
Interested in this job?
31 days left to apply