Loyalty Team Executive

Loyalty Team Executive

Job Description:

We are seeking a dedicated and resilient Loyalty Team Executive to join our dynamic team. In this role, you will be instrumental in enhancing customer retention by managing contract termination requests from customers while also identifying those who may need additional assistance. Your proactive approach will involve collaborating with various departments within the organization to pinpoint areas that require improvement, ultimately leading to greater customer satisfaction and retention. This is an exciting opportunity for individuals who possess excellent communication skills and are passionate about delivering exceptional customer service.

IT Languages:

• English
• Spanish

As a Loyalty Team Executive, you will undertake various responsibilities aimed at improving customer loyalty and satisfaction.:

Handle customer contract termination requests professionally and empathetically;; Identify customers who may need assistance and reach out proactively;; Collaborate with internal departments to implement improvements based on feedback;; Analyze customer feedback and retention data to inform strategies;; Assist in developing customer retention initiatives and programs

Spoken Languages:

• English;; French

Skillset:

• Customer relationship management
• Data analysis
• Communication tools

Soft Skills:

• Resilience
• Empathy
• Teamwork
• Adaptability

Qualifications:

• Strong communication skills
• Problem-solving abilities
• Customer service experience

Years of Experience:

3

Location:

United Kingdom

Job Benefits:

• Comprehensive training and development opportunities
• 24 days of annual leave plus bank holidays
• Flexible holiday options to buy and sell days
• Access to high street discounts through Biffa Perkz
• Family-friendly policies
• Free on-site parking

Working Conditions:

Full Time

Employment Type:

Permanent Contract

Company Culture:

• A diverse and inclusive environment that values different perspectives and ideas, fostering creativity and innovation. The organization is committed to sustainability and improving the lives of its customers through responsible waste management.

Opportunities For Advancement:

• Career progression opportunities, Professional development training

Visa Sponsorship:

Available