Customer Quality Assurance Engineer
Job Description
We are seeking a dedicated and detail-oriented Customer Quality Assurance Engineer to join our team. In this role, you will be responsible for performing error analyses in collaboration with customers and developing effective solutions to address their concerns. You will provide technical support to our clients and participate in various projects focusing on complaint management. The ideal candidate will be adept at processing customer claims with a strong emphasis on thorough documentation. Your work will play a critical role in enhancing customer satisfaction and improving our products and services.
Key Responsibilities
As a Customer Quality Assurance Engineer, you will undertake the following responsibilities:
- Conduct error analysis with customers and develop tailored solutions
- Provide technical support and guidance to customers
- Engage in projects related to complaint management
- Document customer claims accurately and process them in a customer-oriented manner
- Participate actively in improving processes based on customer feedback
Required Technical Skills
Soft Skills
Qualifications
- Technical apprenticeship in refrigeration or air conditioning
- Background in electrics or electronics
- Experience with motor management and bus communication
Language Requirements
Programming Languages:
English, German
Spoken Languages:
English, German
Benefits & Perks
- ✓ Open corporate culture
- ✓ Dynamic and challenging work environment
- ✓ Creative freedom in projects
- ✓ Short decision-making paths
- ✓ Opportunity for site travel to gather technical details
- ✓ Attractive remuneration package
- ✓ Capital-forming benefits
- ✓ Christmas and holiday bonuses
- ✓ 30 days of vacation
- ✓ Company pension scheme
- ✓ Corporate benefits across various sectors
- ✓ Access to fitness and health facilities
- ✓ Company bike leasing options
Working Conditions
Full Time
Company Culture
We foster a collaborative and innovative atmosphere where employees are encouraged to contribute their ideas and work as a team. Our culture emphasizes open communication and mutual respect, creating a supportive environment for personal and professional growth.
Salary Range
Project Types: Not Available
Career Growth: Professional development training, Potential for leadership roles, Participation in innovative projects