Senior Customer Success Manager (12 month FTC)
Job Description
At LinkedIn, we are dedicated to fostering economic opportunities for every member of the global workforce. As a Senior Customer Success Manager, you will play a pivotal role in ensuring that our DACH region customers derive significant value from our Sales Solutions. This position is rooted in a hybrid work model, promoting flexibility and collaboration. You will engage closely with Account Directors to guide our clients through effective onboarding and implementation of our Sales Navigator platform. Your efforts will focus on empowering customers to adopt modern selling practices, thereby maximizing their return on investment. You will act as a trusted advisor to key stakeholders, delivering strategic insights and recommendations that align with their business objectives. Your role will involve conducting success reviews and developing tailored customer success plans to track progress and adjust strategies as needed. With an emphasis on building relationships and driving engagement, you will work collaboratively across functions to ensure our customers achieve their desired outcomes. Your expertise will help mitigate churn and foster long-term loyalty.
Key Responsibilities
As a Senior Customer Success Manager, you will be responsible for ensuring that clients successfully implement and utilize LinkedIn's Sales Navigator platform. Your key tasks will include:
- Partnering with Account Directors to educate clients on effective modern selling strategies using LinkedIn’s Sales Navigator.
- Acting as a trusted advisor to customer stakeholders, driving product adoption and ensuring alignment with their business goals.
- Delivering Strategic Value Reviews to demonstrate measurable business impact and ROI to executive sponsors.
- Developing and executing customer success plans that align LinkedIn's solutions with client objectives and initiatives.
- Conducting Success Reviews to assess customer health, identify risks, and recommend actionable improvements.
- Encouraging the use of LinkedIn resources to enhance client proficiency and engagement with the platform.
- Mitigating churn through proactive tracking of customer activity and creating tailored plans for at-risk accounts.
- Documenting all communications accurately and ensuring issues are escalated appropriately.
- Using data to derive insights that foster greater client engagement with LinkedIn’s products.
Required Technical Skills
Soft Skills
Qualifications
- 5 or more years in Customer Success, Account Management, or Management Consultancy
- Fluency in both English and German
- Strong understanding of the Customer Success industry
- Experience in implementing change management best practices
Language Requirements
Programming Languages:
Sales Navigator, Data Analysis, CRM Software
Spoken Languages:
English, German
Benefits & Perks
- ✓ Comprehensive health insurance
- ✓ Flexible working hours
- ✓ Professional development opportunities
- ✓ Wellness programs
- ✓ Employee networking events
Working Conditions
Hybrid
Company Culture
A culture of trust and inclusion, where collaboration and personal growth are prioritized. Employees are encouraged to innovate and contribute to a positive work environment, fostering both individual and team success.
Salary Range
Project Types: Not Available
Career Growth: Career development programs, Leadership training, Mentorship opportunities