Revenue Operations Manager - Customer Success
Job Description
Join our dynamic team at one of the fastest-growing Ed-Tech companies in Europe, where our mission is to transform learning into an engaging and enjoyable experience. We strive to make learning as captivating as your favorite series or a thrilling sports match. With unique training programs designed in-house and available in multiple countries, we are dedicated to providing exceptional learning experiences that resonate with our users. As a Revenue Operations Manager focusing on Customer Success, you will play a pivotal role in improving and scaling our customer operations. Your efforts will be key in enhancing customer satisfaction and retention through insightful data analysis and efficient process management. Collaborating with various departments, you will develop and implement strategies that support customer success initiatives while optimizing overall operational performance.
Key Responsibilities
In this role, you will be responsible for leading our revenue operations with a specific focus on customer success. Your key tasks will include overseeing the customer journey from onboarding to renewal, analyzing customer data to identify trends and retention strategies, and collaborating with cross-functional teams to ensure cohesive customer engagement.
- Manage the revenue operations processes related to customer success
- Analyze customer metrics and feedback to develop retention strategies
- Work closely with Sales, Marketing, and Product teams to align initiatives
- Implement and oversee tools for Customer Success operations
- Develop and report on key performance indicators related to Customer Success
- Provide training and support for the Customer Success team
- Manage bonus calculations for the Customer Success organization
- Continuously seek process improvements and automation opportunities
Required Technical Skills
Soft Skills
Qualifications
- Bachelor's degree or equivalent experience in a relevant field
- Strong understanding of customer success operations
Language Requirements
Programming Languages:
Salesforce, Tableau, Power BI
Spoken Languages:
English, German
Benefits & Perks
- ✓ Competitive salary and performance-based bonuses
- ✓ 25 days of paid time off
- ✓ Travel budget for work-related expenses
- ✓ Flexible work environment with necessary tools provided
- ✓ Unlimited access to personal and professional development resources
- ✓ Mental coaching support for well-being
- ✓ Diverse and inclusive workplace culture
- ✓ Engaging team-building events and activities
- ✓ Paid volunteer day to support community causes
- ✓ Pension and insurance coverage for long-term security
Working Conditions
Full Time
Company Culture
We foster a vibrant and engaging work environment that prioritizes fun and creativity. Our team is characterized by positivity, collaboration, and a shared drive to inspire and support one another. We celebrate diversity and welcome different perspectives, ensuring that our workplace is inclusive and dynamic.
Salary Range
Project Types: Not Available
Career Growth: Professional development opportunities, Career growth within the organization, Access to industry-leading training resources
Contact Information
Email: recruitment@goodhabitz.com